Customer Service Manager Jobs in Christiana, DE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full-Time Customer Service Supervisor
- Oxford, PA (18 miles from Christiana, DE)
- 1 day ago
- Oxford, PA (18 miles from Christiana, DE)
- 1 day ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Dispatcher/Customer Service Coordinator
- Havre de Grace, MD (23 miles from Christiana, DE)
- 7 days ago
- Havre de Grace, MD (23 miles from Christiana, DE)
- 7 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Child Care Client Services Manager, Inside Sales
- Glen Mills, PA (23 miles from Christiana, DE)
- 24 days ago
- Glen Mills, PA (23 miles from Christiana, DE)
- 24 days ago
Job Description: Client Services Manager, Inside Sales Position Overview: This position will lead the sales integration of newly acquired groups, drive enrollment campaigns, and manage the...
Part Time (Nights and weekends) Customer Experience Manager
- Middletown, DE (9 miles from Christiana, DE)
- 25 days ago
- Middletown, DE (9 miles from Christiana, DE)
- 25 days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Marine Terminal Customer Service Manager
- Wilmington, DE (12 miles from Christiana, DE)
- 26 days ago
- Wilmington, DE (12 miles from Christiana, DE)
- 26 days ago
Customer Service Manager position will oversee the operations of the customer service team, ensuring that customer service functions run smoothly and efficiently....
- Kennett Square, PA (17 miles from Christiana, DE)
- 27 days ago
- Kennett Square, PA (17 miles from Christiana, DE)
- 27 days ago
We are seeking a detail-oriented and organized Customer Service Admin to join our clients team in Kennet Square, PA. This role will support daily office operations, assist the sales team, and...
- Wilmington, DE (12 miles from Christiana, DE)
- 45+ days ago
- Wilmington, DE (12 miles from Christiana, DE)
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail Customer Service Supervisor
- Middletown, DE (9 miles from Christiana, DE)
- 45+ days ago
- Middletown, DE (9 miles from Christiana, DE)
- 45+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Coordinator - 001103
- Wilmington, DE (12 miles from Christiana, DE)
- 90+ days ago
- Wilmington, DE (12 miles from Christiana, DE)
- 90+ days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Demographic Data for Christiana, DE
Moving to Christiana, DE? Find some basic demographic data about Christiana, DE below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Christiana, DE
Highest Education Level
Customer Service Managers in Christiana, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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