Customer Service Manager Jobs in Delaware
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store...
Work From Home Customer Service Coordinator - High Value Specialty Servicing
- Wilmington, DE
- 3 days ago
- Wilmington, DE
- 3 days ago
Work From Home Customer Service Coordinator - High Value Specialty Servicing Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One...
Remote WorkJob Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service Team Lead, Neurodiverse Solutions at CAI in Dover, Delaware, United States Job Description Job ID Number R5151 Employment Type Full time Worksite Flexibility Remote Job Summary Do...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
FT Assistant Manager Customer Service Posting Date: 04/05/2025 Location: Delmar, DE Category/Area of Expertise: Retail Operations Job Requisition: 425937 Address: USA-DE-Delmar-38650 Sussex Hwy...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Job Description We are looking for a motivated and team focused Customer Service Admin who will be a part of a fast paced, diverse, work environment where you take ownership of your work while...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Part Time (Nights and weekends) Customer Experience Manager
- Middletown, DE
- 60+ days ago
- Middletown, DE
- 60+ days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Scheduling Coordinator / Client Service Supervisor
- Milford, DE
- 60+ days ago
- Milford, DE
- 60+ days ago
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Delaware
Highest Education Level
Customer Service Managers in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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