Customer Service Manager Jobs in Delaware
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Tanger Outlets Rehoboth - Rehoboth Beach, DE
- Rehoboth Beach, DE
- 21 hours ago
- Rehoboth Beach, DE
- 21 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Wilson Language Training Customer Success Manager in Dover , Delaware Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
At G+D IoT Solutions, we welcome colleagues with the imagination and drive to help us reinvent the future of IoT. At G+D IoT Solutions, you'll discover a culture in which you can learn, grow and...
Verint Systems, Inc. Associate Customer Success Manager in Dover , Delaware At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Harmonizing scheduling and payroll seamlessly to optimize workforce management and financial operations. Address any scheduling conflicts or issues that may arise....
Customer Service Manager at Delmarva Corrugated Packaging in Dover, Delaware, United States Job Description Customer Service Manager Job Summary The Customer Service Manager at Delmarva Corrugated Packaging...
center experience is an asset When you join our team: We'll empower you to learn and grow the career you want....
Part Time (Nights and weekends) Customer Experience Manager
- Middletown, DE
- 25 days ago
- Middletown, DE
- 25 days ago
Store - MIDDLETOWN, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Store - WILMINGTON-CHRISTIANA, DE Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service Manager position will oversee the operations of the customer service team, ensuring that customer service functions run smoothly and efficiently....
Customer Service Manager Delaware Required Experience: customer service corrugated Required Education: High School diploma Ed Clark Phone: ......
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
NTT America Solutions, Inc. Senior Associate Client Success Manager in Dover , Delaware Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are...
Demographic Data for Delaware
Moving to Delaware? Find some basic demographic data about Delaware below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Delaware
Highest Education Level
Customer Service Managers in Delaware offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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