Customer Service Manager Jobs in Fairfield, CT
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Sr. Client Service Director, Medical & Scientific Communications
- Oxford, CT (19 miles from Fairfield, CT)
- 2 days ago
- Oxford, CT (19 miles from Fairfield, CT)
- 2 days ago
Sr. Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Experience Manager - Danbury Fair Mall 8148
- Danbury, CT (17 miles from Fairfield, CT)
- 3 days ago
- Danbury, CT (17 miles from Fairfield, CT)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Sr. Client Service Manager, Medical & Scientific Communications
- Oxford, CT (19 miles from Fairfield, CT)
- 4 days ago
- Oxford, CT (19 miles from Fairfield, CT)
- 4 days ago
IQVIA Sr. Client Service Manager, Medical & Scientific Communications in Oxford , Connecticut Sr. Client Service Manager, Medical & Scientific Communications Job Summary Simpson Healthcare, an...
Commercial Lines - Customer Care Center Account Manager I - Personal Lines
- Fairfield, CT
- 6 days ago
- Fairfield, CT
- 6 days ago
& Casualty Insurance License maintain license through continuing education according to state requirements Enhance your talents Providing outstanding service and developing strong relationships with...
- Trumbull, CT (7 miles from Fairfield, CT)
- 6 days ago
- Trumbull, CT (7 miles from Fairfield, CT)
- 6 days ago
HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has...
Client Service Director, Medical & Scientific Communications
- Oxford, CT (19 miles from Fairfield, CT)
- 7 days ago
- Oxford, CT (19 miles from Fairfield, CT)
- 7 days ago
Client Service Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (17 miles from Fairfield, CT)
- 7 days ago
- Cos Cob, CT (17 miles from Fairfield, CT)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Sr. Client Services Director, Medical & Scientific Communications
- Oxford, CT (19 miles from Fairfield, CT)
- 8 days ago
- Oxford, CT (19 miles from Fairfield, CT)
- 8 days ago
Sr. Client Services Director, Medical & Scientific Communications Job Summary Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life...
- Stamford, CT (15 miles from Fairfield, CT)
- 9 days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Depot Customer Service Lead $20 hourly
- Stratford, CT (9 miles from Fairfield, CT)
- 13 days ago
- Stratford, CT (9 miles from Fairfield, CT)
- 13 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
- Commack, NY (23 miles from Fairfield, CT)
- 13 days ago
- Commack, NY (23 miles from Fairfield, CT)
- 13 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Stamford, CT (15 miles from Fairfield, CT)
- 13 days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 13 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
- Stamford, CT (15 miles from Fairfield, CT)
- 14 days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 14 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Purchase, NY (24 miles from Fairfield, CT)
- 18 days ago
- Purchase, NY (24 miles from Fairfield, CT)
- 18 days ago
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than...
Customer Service Supervisor (Front End Support)
- Smithtown, NY (21 miles from Fairfield, CT)
- 19 days ago
- Smithtown, NY (21 miles from Fairfield, CT)
- 19 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Demographic Data for Fairfield, CT
Moving to Fairfield, CT? Find some basic demographic data about Fairfield, CT below.
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Salary for Customer Service Manager Jobs in Fairfield, CT
Highest Education Level
Customer Service Managers in Fairfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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