Call Center Representative Jobs in Fairfield, CT
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Operator (Per Diem)
- Georgetown, CT (9 miles from Fairfield, CT)
- 4 days ago
- Georgetown, CT (9 miles from Fairfield, CT)
- 4 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Call Center Operator (Per Diem)
- Bridgeport, CT (4 miles from Fairfield, CT)
- 4 days ago
- Bridgeport, CT (4 miles from Fairfield, CT)
- 4 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Call Center Customer Service Rep
- New Haven, CT (20 miles from Fairfield, CT)
- 4 days ago
- New Haven, CT (20 miles from Fairfield, CT)
- 4 days ago
The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call...
Room Service Call Center Representative
- New Haven, CT (20 miles from Fairfield, CT)
- 6 days ago
- New Haven, CT (20 miles from Fairfield, CT)
- 6 days ago
Current Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited...
- Port Jefferson Station, NY (22 miles from Fairfield, CT)
- 14 days ago
- Port Jefferson Station, NY (22 miles from Fairfield, CT)
- 14 days ago
Summary The Call Center Representative will be responsible for managing heavy phones with excellent customer service provided....
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
- Huntington, NY (21 miles from Fairfield, CT)
- 16 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- New Canaan, CT (11 miles from Fairfield, CT)
- 24 days ago
- New Canaan, CT (11 miles from Fairfield, CT)
- 24 days ago
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Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
- Huntington, NY (21 miles from Fairfield, CT)
- 90+ days ago
- Huntington, NY (21 miles from Fairfield, CT)
- 90+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Demographic Data for Fairfield, CT
Moving to Fairfield, CT? Find some basic demographic data about Fairfield, CT below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfield, CT
Highest Education Level
Call Center Representatives in Fairfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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