Customer Service Analyst Jobs in Fairfield, CT
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Smithtown, NY (21 miles from Fairfield, CT)
- 4 days ago
- Smithtown, NY (21 miles from Fairfield, CT)
- 4 days ago
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Global Customer Experience Analyst
- Stamford, CT (15 miles from Fairfield, CT)
- 19 days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 19 days ago
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
- Smithtown, NY (21 miles from Fairfield, CT)
- 30+ days ago
- Smithtown, NY (21 miles from Fairfield, CT)
- 30+ days ago
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
- Stamford, CT (15 miles from Fairfield, CT)
- 45+ days ago
- Stamford, CT (15 miles from Fairfield, CT)
- 45+ days ago
Finario is the first SaaS solution purpose-built for Capex. We are a rapidly growing company in a high-trajectory category helping the world’s leading enterprises ensure capital reporting...
Demographic Data for Fairfield, CT
Moving to Fairfield, CT? Find some basic demographic data about Fairfield, CT below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Fairfield, CT
Highest Education Level
Customer Service Analysts in Fairfield, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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