Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Operator (Per Diem)
- Georgetown, CT
- 3 days ago
- Georgetown, CT
- 3 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Call Center Operator (Per Diem)
- Bridgeport, CT
- 3 days ago
- Bridgeport, CT
- 3 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Senior Contact Center Representative - Business Banking Support
- Hartford, CT
- 3 days ago
- Hartford, CT
- 3 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkThe Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call...
Call Center Representative, Tier 1 - Temporary Assignment
- Wallingford, CT
- 4 days ago
- Wallingford, CT
- 4 days ago
(CHNCT) is currently seeking two (2) Call Center Representatives, Tier 1. Important: This position will be filled through selected staffing agencies for a temporary Call Center Representative....
Call Center Associate Work from Home $37-$40/HR + Bonuses
- West Hartford, CT
- 4 days ago
- West Hartford, CT
- 4 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkCurrent Saint Francis Employees - Please click HERE to login and apply. This position is ECB status - requires a minimum number of worked hours per month as needed by the department; limited...
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkLicensed Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED
- Farmington, CT
- 9 days ago
- Farmington, CT
- 9 days ago
Sales Consultant - ST10BN Sales Associate - ST10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means...
Personal Insurance Inbound Call Center Agent SALES EXPERIENCE REQUIRED
- Windsor, CT
- 11 days ago
- Windsor, CT
- 11 days ago
Personal Insurance Inbound Call Center Agent - SALES EXPERIENCE REQUIRED The Hartford - 3.6 Windsor, CT Job Details Full-time $23 an hour 2 days ago Benefits Work from home Qualifications...
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Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Call Center Agent New England States Only Job Category: Operations Requisition Number: CALLC001235 ing Details ed: March 21, 2025 Full-Time Remote Locations Showing 1 location Connecticut, USA +2...
Remote WorkCall Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr
- CT
- 28 days ago
- CT
- 28 days ago
Job Description Summary: Job Description: Job Description The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external...
Remote WorkPersonal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Call Center Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Events
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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