Call Center Representative Jobs in Connecticut
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age,...
Call Center Representative_EXP opportunity at Bloomfield, CT BLOOMFIELD, Connecticut, United States | Posted: 3/3/2025 Indotronix is seeking a Call Center Representative_EXPfor a Job Opportunity...
The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare...
Remote WorkCall Center Specialist Our client, an auto and home insurance company, is looking to hire a Call Center Specialist on a contract basis. The ideal candidate will thrive in providing outstanding...
Additional Skills & Qualifications Call center experience is preferred. Pay and Benefits The pay range for this position is $16.00 - $19.00/hr....
center experience preferred High volume of inbound calls A High School degree is needed Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr....
Consumer Services Specialist (Call Center- start date of 4/7)
- Hartford, CT
- 10 days ago
- Hartford, CT
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Hartford , Connecticut We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Call Center Representative - Bilingual English Spanish
- East Hartford, CT
- 11 days ago
- East Hartford, CT
- 11 days ago
First Choice Health Centers is looking for a Full-Time Call Center Representative who serves as the initial point of contact with First Choice Health Centers callers....
SHIFT: Mon - Friday, 7am - 3:30 Serves as a liaison between the general calling public and all clinical faculty, professionals and staff. Scheduling medical appointments and triaging a high volume...
Claims - Call Center Associate (Fully Remote) (2500221) Claims - Call Center Associate (Fully Remote) - (2500221) US-OH-Fairfield Description Make a difference with a career in insurance At The...
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Monday-Friday (8-4:30p) Work where every moment matters. Every day, almost 30,000 Hartford HealthCare...
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. High school diploma or GED required. Call...
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Connecticut
Highest Education Level
Call Center Representatives in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »