Customer Service Manager Jobs in Fountain, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Colorado Springs, CO (14 miles from Fountain, CO)
- 5 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 5 days ago
Store - COLORADO SPRINGS, CODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Colorado Springs, CO (14 miles from Fountain, CO)
- 5 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 5 days ago
Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization....
Integrated Polymer Solutions - RMB Products is seeking a Customer Service Manager (Manufacturing) who is self-motivated with experience coordinating across multiple groups with internal and external...
Staff Technical Customer Experience Manager/Architect- Federal DOD
- Colorado Springs, CO (14 miles from Fountain, CO)
- 13 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 13 days ago
Hungry, Humble, Honest, with Heart. The Opportunity- Public Sector Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for...
Customer Experience Manager - E Colorado Springs
- Colorado Springs, CO (14 miles from Fountain, CO)
- 13 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Route Manager & Customer Service - Colorado Springs, CO
- Colorado Springs, CO (14 miles from Fountain, CO)
- 26 days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 26 days ago
Schedule : Monday - Friday (must be available for weekends / based on business need). Requirement : Management and leadership, client-facing customer service, product inventory and vehicle fleet...
- Colorado Springs, CO (14 miles from Fountain, CO)
- 30+ days ago
- Colorado Springs, CO (14 miles from Fountain, CO)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BANFIELD PET HOSPITAL...
Demographic Data for Fountain, CO
Moving to Fountain, CO? Find some basic demographic data about Fountain, CO below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Fountain, CO
Highest Education Level
Customer Service Managers in Fountain, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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