Customer Service Manager Jobs in Boulder, CO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Arvada, CO (18 miles from Boulder, CO)
- 1 day ago
- Arvada, CO (18 miles from Boulder, CO)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Banfield Arvada 5285...
- Broomfield, CO (11 miles from Boulder, CO)
- 5 days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 5 days ago
The Director - Client Services will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared...
- Brighton, CO (22 miles from Boulder, CO)
- 9 days ago
- Brighton, CO (22 miles from Boulder, CO)
- 9 days ago
Store - DEN-BRIGHTON, CO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Technical Senior Customer Relationship Manager
- Broomfield, CO (11 miles from Boulder, CO)
- 27 days ago
- Broomfield, CO (11 miles from Boulder, CO)
- 27 days ago
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will...
Advising Customer Service Coordinator
- Denver, CO (23 miles from Boulder, CO)
- 30+ days ago
- Denver, CO (23 miles from Boulder, CO)
- 30+ days ago
Purpose/Summary Applications received by March 28th 2025, will receive priority consideration. However, we encourage all interested candidates to apply, as the position will remain open until...
Customer Success Manager - Enterprise Accounts (Remote)
- Westminster, CO (17 miles from Boulder, CO)
- 45+ days ago
- Westminster, CO (17 miles from Boulder, CO)
- 45+ days ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer...
Remote WorkTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual...
- Westminster, CO (17 miles from Boulder, CO)
- 90+ days ago
- Westminster, CO (17 miles from Boulder, CO)
- 90+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
- Wheat Ridge, CO (19 miles from Boulder, CO)
- 90+ days ago
- Wheat Ridge, CO (19 miles from Boulder, CO)
- 90+ days ago
... West 44th Avenue, Wheat Ridge, Colorado 80033 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates....
Demographic Data for Boulder, CO
Moving to Boulder, CO? Find some basic demographic data about Boulder, CO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Boulder, CO
Highest Education Level
Customer Service Managers in Boulder, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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