Customer Service Manager Jobs in Walnut Creek, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 14 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 14 hours ago
At least 1 year of experience using Google Suite or Microsoft Office Fluent in Spanish and English Preferred Qualifications At least 4 years of Customer Service or Call Center experience At least 1...
Remote Work- San Francisco, CA (19 miles from Walnut Creek, CA)
- 16 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 16 hours ago
Job Summary As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus...
Director, SaaS Customer Success Manager Technology Multiple Locations
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 16 hours ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Emeryville, CA (12 miles from Walnut Creek, CA)
- 1 day ago
- Emeryville, CA (12 miles from Walnut Creek, CA)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 1 day ago
Are you passionate about transforming customer support and elevating the customer experience? We're looking for a motivated Customer Support Manager to lead our high-performing support team in...
Customer Success Manager - Mid Market
- Oakland, CA (10 miles from Walnut Creek, CA)
- 1 day ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 1 day ago
Customer Success Manager - Mid Market Department: Sales Employment Type: Full Time Location: United States (Remote) Description Customer Success Manager ( Mid-Market ) Ottimate helps fast growing...
Remote WorkEnterprise Customer Success Manager
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 2 days ago
People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success and growth by providing sales, marketing, and revenue operations teams with enhanced pipeline...
Remote WorkPT Customer Experience Manager
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 3 days ago
- San Mateo, CA (24 miles from Walnut Creek, CA)
- 3 days ago
Store - BAY-SAN MATEO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 4 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 4 days ago
Customer Success Manager We are looking for a motivated and proactive Customer Success Manager to support our customers throughout their onboarding and product launch at their business. In this...
Senior Manager, Client Services (Fleet Services)
- Oakland, CA (10 miles from Walnut Creek, CA)
- 4 days ago
- Oakland, CA (10 miles from Walnut Creek, CA)
- 4 days ago
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Manager, Client Services FS - CAI Management Level Sr Manager - People Leader Flexible Work Option Hybrid - Ability...
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 5 days ago
Description Client Success Manager Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team.We're proud of our industry-leading digital marketing software...
Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 6 days ago
- San Francisco, CA (19 miles from Walnut Creek, CA)
- 6 days ago
Office Fluent in Spanish and English Preferred Qualifications At least 4 years customer service or call center experience At least 1 year experience working in the financial industry Work from Home...
Remote Work- San Leandro, CA (11 miles from Walnut Creek, CA)
- 7 days ago
- San Leandro, CA (11 miles from Walnut Creek, CA)
- 7 days ago
Store - BAY-SAN LEANDRO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Richmond, CA (17 miles from Walnut Creek, CA)
- 7 days ago
- Richmond, CA (17 miles from Walnut Creek, CA)
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Fremont, CA (21 miles from Walnut Creek, CA)
- 7 days ago
- Fremont, CA (21 miles from Walnut Creek, CA)
- 7 days ago
Job Description Overview: The Customer Care Coordinator provides high-level support in a Level 4 escalation environment, ensuring superior customer service and technical assistance. This role...
Demographic Data for Walnut Creek, CA
Moving to Walnut Creek, CA? Find some basic demographic data about Walnut Creek, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Walnut Creek, CA
Highest Education Level
Customer Service Managers in Walnut Creek, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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