Customer Service Manager Jobs in Santa Monica, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Rental Account Manager - Sales
- Rancho Dominguez, CA (17 miles from Santa Monica, CA)
- 23 days ago
- Rancho Dominguez, CA (17 miles from Santa Monica, CA)
- 23 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive...
Client Service Coordinator - 005237
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 12 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator - Luxury Showroom
- Santa Monica, CA
- 15 hours ago
- Santa Monica, CA
- 15 hours ago
Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 hours ago
Job Summary As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus...
Director, SaaS Customer Success Manager Technology Multiple Locations
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 hours ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- Long Beach, CA (18 miles from Santa Monica, CA)
- 2 days ago
- Long Beach, CA (18 miles from Santa Monica, CA)
- 2 days ago
Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1.1 million square feet of sales and service...
Client Service Coordinator - 005237
- Northridge, CA (15 miles from Santa Monica, CA)
- 2 days ago
- Northridge, CA (15 miles from Santa Monica, CA)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Hawthorne, CA (11 miles from Santa Monica, CA)
- 3 days ago
- Hawthorne, CA (11 miles from Santa Monica, CA)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Client Services Coordinator (Temporary)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 4 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 4 days ago
CLIENT SERVICES COORDINATOR (TEMPORARY) at The Honest Company Playa Vista, CA (Remote or Hybrid) We appreciate your interest in employment with The Honest Company! The Honest Company is committed...
Virtual Assistant Customer Success Manager
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
Virtual Assistant | Customer Success Manager - Los Angeles Anuncio Gratuito! Los anuncios gratuitos pueden ser publicados por reclutadores no validados. Asegurate de que es un reclutador valido...
Role: Director Client Services - Sojourn Reports to: Senior Director Program: 1801 - Sojourn Department: Sojourn Location: Sojourn - 1453 16th Street, 1st Floor, Santa Monica, CA 90404 Setting:...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 5 days ago
Benefits: Medical We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs. Vision The...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 6 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 6 days ago
General Information Job ID ATR49565 Posting Job Title Coord, Customer Service Locations CA Los Angeles Victory Employment Type Full Time Date Posted 07-Mar-2025 Relocation Support No Description &...
Vice President, Client Service Manager II (Strategic Account Management)
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 6 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 6 days ago
Vice President, Client Service Manager II (Strategic Account Management) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the...
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 7 days ago
- Los Angeles, CA (14 miles from Santa Monica, CA)
- 7 days ago
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the...
Remote WorkDemographic Data for Santa Monica, CA
Moving to Santa Monica, CA? Find some basic demographic data about Santa Monica, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Santa Monica, CA
Highest Education Level
Customer Service Managers in Santa Monica, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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