Customer Service Manager Jobs in San Diego, CA
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Why Lytx: At Lytx we are passionate about our work and inspired to help make our roadways safer. Serving as the main point of contact for Lytx clients, the Client Success Manager (CSM) ll is...
- El Cajon, CA (18 miles from San Diego, CA)
- 1 day ago
- El Cajon, CA (18 miles from San Diego, CA)
- 1 day ago
Store - S.DG-RANCHO SAN DIEGO, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Why Lytx: Since 1998, Lytx has led the video telematics industry using proprietary machine vision, artificial intelligence, and big data to protect and connect thousands of fleets and millions of...
Client Service Coordinator in Chula Vista, CA
- Chula Vista, CA (7 miles from San Diego, CA)
- 3 days ago
- Chula Vista, CA (7 miles from San Diego, CA)
- 3 days ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
- Chula Vista, CA (7 miles from San Diego, CA)
- 4 days ago
- Chula Vista, CA (7 miles from San Diego, CA)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level. This includes cash handling, daily paperwork, Alerts and...
Lease Account Manager, VTRL Leasing - San Diego, CA
- San Diego, CA
- 10 days ago
- San Diego, CA
- 10 days ago
Who We Are: Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and...
Job type: Full Time - Direct Hire. Location: 3131 Camino del Rio N, Ste 650, San Diego, CA 92108 (in-office full time for 6 months, then three or more days in office per week). Role Summary: TEAM...
Group Manager, Customer Success - Expert Network
- San Diego, CA
- 16 days ago
- San Diego, CA
- 16 days ago
Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network, leading product support experiences for our high value customers. Be at the center of growth in...
- La Jolla, CA (10 miles from San Diego, CA)
- 16 days ago
- La Jolla, CA (10 miles from San Diego, CA)
- 16 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
FT Customer Experience Manager
- Poway, CA (21 miles from San Diego, CA)
- 17 days ago
- Poway, CA (21 miles from San Diego, CA)
- 17 days ago
Store - S.DG-POWAY, CADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Nights & Weekends Customer Experience Manager
- Santee, CA (14 miles from San Diego, CA)
- 18 days ago
- Santee, CA (14 miles from San Diego, CA)
- 18 days ago
Store - S.DG-SANTEE, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Demographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in San Diego, CA
Highest Education Level
Customer Service Managers in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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