Call Center Representative Jobs in San Diego, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Payroll Title: HOSP AST 3 PD Department: Faculty Practice Care Nav Hub Hiring Pay Scale $32.99 / Hour Worksite: Lightwave Avenue Appointment Type: Per Diem Appointment Percent: 20% Union: EX...
Payroll Title: HOSP AST 3 PD Department: Faculty Practice Care Nav Hub Hiring Pay Scale $32.99 / Hour Worksite: Lightwave Avenue Appointment Type: Per Diem Appointment Percent: 20% Union: EX...
hospital system and healthcare provider in San Diego is looking for a call center representative to join their specialty call center team....
Patient Service Representative - Call Center - 4S Ranch
- San Diego, CA
- 17 days ago
- San Diego, CA
- 17 days ago
Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams,...
TEKsystems Call Center Representative in San Diego , California Description Customer service representative working in a call center environment Handling inbound calls and some follow up calls Answers...
Payroll Title: HOSP AST 3 PD Department: Faculty Practice Care Nav Hub Hiring Pay Scale $32.99 / Hour Worksite: Lightwave Avenue Appointment Type: Per Diem Appointment Percent: 20% Union: EX...
Senior Customer Care Associate
- Santee, CA (14 miles from San Diego, CA)
- 30+ days ago
- Santee, CA (14 miles from San Diego, CA)
- 30+ days ago
This is not a remote position. ERP experience is a plus! Job Summary Responsible for providing customer service by responding to inquiries regarding product selection, services and issues....
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
Demographic Data for San Diego, CA
Moving to San Diego, CA? Find some basic demographic data about San Diego, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in San Diego, CA
Highest Education Level
Call Center Representatives in San Diego, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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