Customer Service Manager Jobs in Mesa, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager, Airport Workforce Management
- Phoenix, AZ (12 miles from Mesa, AZ)
- 21 hours ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 21 hours ago
Customer Service Manager, Airport Workforce Management Posting Start Date: 4/17/25 Location: Sky Harbor Municipal Apt (PHX-TRML) Additional Locations: None Requisition ID: 78604 Job Description Intro...
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
H&B Associate Director - Client Service Team
- Tempe, AZ (3 miles from Mesa, AZ)
- 1 day ago
- Tempe, AZ (3 miles from Mesa, AZ)
- 1 day ago
As a Health and Benefits Associate Director, you will lead client engagements involving the design and management of the full array of health and benefits programs. You will drive the strategy and...
Full-Time Customer Service Supervisor
- Scottsdale, AZ (6 miles from Mesa, AZ)
- 1 day ago
- Scottsdale, AZ (6 miles from Mesa, AZ)
- 1 day ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor Customer Service - National Remote
- Phoenix, AZ (12 miles from Mesa, AZ)
- 1 day ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 1 day ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Phoenix, AZ (12 miles from Mesa, AZ)
- 1 day ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 1 day ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Phoenix, AZ (10 miles from Mesa, AZ)
- 2 days ago
- Phoenix, AZ (10 miles from Mesa, AZ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Construction Client Service Manager
- Phoenix, AZ (12 miles from Mesa, AZ)
- 2 days ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 2 days ago
Location: Phoenix, Arizona Full-Time | Salary Based on Experience + Commission | Benefits Included Are you a proactive professional with a strong understanding of client service and the...
Store - PHX-GILBERT/GATEWAY, AZ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Phoenix, AZ (12 miles from Mesa, AZ)
- 3 days ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 3 days ago
302 W Van Buren St Phoenix Arizona, 85003, Pay $17.00 per hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals...
- Phoenix, AZ (12 miles from Mesa, AZ)
- 3 days ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 3 days ago
Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking...
- Chandler, AZ (8 miles from Mesa, AZ)
- 3 days ago
- Chandler, AZ (8 miles from Mesa, AZ)
- 3 days ago
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
- Tempe, AZ (3 miles from Mesa, AZ)
- 4 days ago
- Tempe, AZ (3 miles from Mesa, AZ)
- 4 days ago
About Gen and ReputationDefender ReputationDefender, part of Gen a global leader in cybersecurity and digital privacy empowers individuals and businesses to control and protect their online...
Retail Customer Service Supervisor
- Phoenix, AZ (12 miles from Mesa, AZ)
- 5 days ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
132 - Food City Customer Service Team Lead - 27th Ave & W. Van Buren
- Phoenix, AZ (12 miles from Mesa, AZ)
- 7 days ago
- Phoenix, AZ (12 miles from Mesa, AZ)
- 7 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Demographic Data for Mesa, AZ
Moving to Mesa, AZ? Find some basic demographic data about Mesa, AZ below.
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Salary for Customer Service Manager Jobs in Mesa, AZ
Highest Education Level
Customer Service Managers in Mesa, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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