Customer Service Manager Jobs in Arizona
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Reporting Structure Direct Manager: VP, Client Services Education & Experience Bachelor degree or equivalent work experience 10+ years call center management experience Management of blended call...
Remote Work046 - Bashas' Customer Service Team Lead - Power & Chandler Hts.
- Queen Creek, AZ
- 6 hours ago
- Queen Creek, AZ
- 6 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
026 - Food City Customer Service Team Lead - Arizona Ave & Ray Rd
- Chandler, AZ
- 6 hours ago
- Chandler, AZ
- 6 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Customer Service Administrator I Location WA, Lynnwood Department Sales Employment Type Full Time Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator I...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support......
are aligned with the organization's desired culture and values What You'll Bring Management experience in a Call Center Environment with proven strong customer service skills Ability to work with call...
AJ's Fine Foods Customer Service Team Lead - Scottsdale
- Scottsdale, AZ
- 11 hours ago
- Scottsdale, AZ
- 11 hours ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
Overview Shift: Monday - Friday 5AM-1PM Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will...
Customer Experience Manager Location: Phoenix, AZ About Us: We are a leading design-build firm specializing in delivering complex and iconic building projects across North America. Our integrated...
Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architecture, construction,...
Overview Summary/objective The Account Manager will support the Sales & Operations teams by building and maintaining strong relationships with assigned existing customers, ensuring their...
Remote WorkClient Relations Manager Berwick Insurance Group Tucson, AZ About Berwick Insurance Group Berwick Insurance Group, headquartered in Tucson, Arizona, is an independent marketing organization...
Customer Service/Admin Assistant (Bilingual a plus) Compensation: $17-20/hr (DOE) Hours: Monday-Thursday, 8:00 AM - 5:00 PM | Friday, 8:00 AM - 3:00 PM Position Overview: We are a dynamic,...
Demographic Data for Arizona
Moving to Arizona? Find some basic demographic data about Arizona below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Arizona
Highest Education Level
Customer Service Managers in Arizona offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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