Customer Service Manager Jobs in Goodyear, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 6 hours ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 6 hours ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Sr Lead Customer Experience Manager
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 7 hours ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Manager, Airport Workforce Management
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
Customer Service Manager, Airport Workforce Management Posting Start Date: 4/17/25 Location: Sky Harbor Municipal Apt (PHX-TRML) Additional Locations: None Requisition ID: 78604 Job Description Intro...
Supervisor Customer Service - National Remote
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote Work- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste...
- Phoenix, AZ (24 miles from Goodyear, AZ)
- 2 days ago
- Phoenix, AZ (24 miles from Goodyear, AZ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Construction Client Service Manager
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
Location: Phoenix, Arizona Full-Time | Salary Based on Experience + Commission | Benefits Included Are you a proactive professional with a strong understanding of client service and the...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 3 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 3 days ago
Introduction At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking...
Retail Customer Service Supervisor
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 5 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
132 - Food City Customer Service Team Lead - 27th Ave & W. Van Buren
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 7 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 7 days ago
Position Purpose: An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 8 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 8 days ago
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 8 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 8 days ago
Responsibilities MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested...
- Tolleson, AZ (8 miles from Goodyear, AZ)
- 9 days ago
- Tolleson, AZ (8 miles from Goodyear, AZ)
- 9 days ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
- Surprise, AZ (16 miles from Goodyear, AZ)
- 9 days ago
- Surprise, AZ (16 miles from Goodyear, AZ)
- 9 days ago
12043 N. Reems Road Surprise Arizona, 85379, +... Pay Rate: $17/Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
Demographic Data for Goodyear, AZ
Moving to Goodyear, AZ? Find some basic demographic data about Goodyear, AZ below.
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Salary for Customer Service Manager Jobs in Goodyear, AZ
Highest Education Level
Customer Service Managers in Goodyear, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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