Customer Service Manager Jobs in Goodyear, AZ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead, AZ Job 123.25
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 hours ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 hours ago
$17.50 - $22.50 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests...
- Glendale, AZ (17 miles from Goodyear, AZ)
- 1 day ago
- Glendale, AZ (17 miles from Goodyear, AZ)
- 1 day ago
Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support......
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
Overview Shift: Monday - Friday 5AM-1PM Community Medical Services (CMS) is hiring a Client Services Coordinator. Under the supervision of the Clinic Manager, the Client Services Coordinator will...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 1 day ago
Customer Experience Manager Location: Phoenix, AZ About Us: We are a leading design-build firm specializing in delivering complex and iconic building projects across North America. Our integrated...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 2 days ago
Are you an experienced customer care professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architecture, construction,...
IT Technical Client Success Manager II
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 4 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 4 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkStaff Technical Customer Experience Manager/Architect- Federal DOD
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 5 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 5 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 6 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 6 days ago
PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of...
Client Service Manager, Schwab Stock Plan Services
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 9 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 9 days ago
Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Retail Customer Service Supervisor
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 10 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 10 days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 11 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 11 days ago
Wilson Language Training Customer Success Manager in Phoenix , Arizona Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 13 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 13 days ago
3515 W Union Hills Dr Phoenix Arizona, 85308, +... x#600 Starting Pay: $17 / Hour Position Description : Responsible for the oversight, leadership and achievement for the sales floor and obtaining...
Food City Customer Service Team Lead
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 13 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 13 days ago
Bashas' Title: Food City Customer Service Team Lead Date: 02/13/2025 Job ID: 13234 Relocation: No Degree: Not Specified Salary: Job Types: Food Broker Employment Type: Location: Phoenix AZ Job...
Customer Experience Manager - Victoria's Secret - The Shops at Norterra - Phoenix, AZ
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 14 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 14 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Flooring Customer Service Coordinator
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 14 days ago
- Phoenix, AZ (19 miles from Goodyear, AZ)
- 14 days ago
Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Floorring Customer Service Coordinator is to work with our...
Demographic Data for Goodyear, AZ
Moving to Goodyear, AZ? Find some basic demographic data about Goodyear, AZ below.
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Salary for Customer Service Manager Jobs in Goodyear, AZ
Highest Education Level
Customer Service Managers in Goodyear, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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