Customer Service Manager Jobs in Madison, AL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Huntsville, AL (10 miles from Madison, AL)
- 22 hours ago
- Huntsville, AL (10 miles from Madison, AL)
- 22 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Huntsville, AL (15 miles from Madison, AL)
- 2 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 2 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Customer Service Lead - Part-Time
- Huntsville, AL (15 miles from Madison, AL)
- 4 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator - Twickenham Advisors
- Huntsville, AL (15 miles from Madison, AL)
- 5 days ago
- Huntsville, AL (15 miles from Madison, AL)
- 5 days ago
Client Service Coordinator - Twickenham Advisors Req #1437 200 Clinton Ave W, Huntsville, AL 35801, USA Job Description Posted Wednesday, April 9, 2025 at 11:00 PM At Twickenham Advisors, our four...
Customer Service Coordinator-1
- Owens Cross Roads, AL (20 miles from Madison, AL)
- 5 days ago
- Owens Cross Roads, AL (20 miles from Madison, AL)
- 5 days ago
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
Facility Customer Service Coordinator Sherwin-Williams - 3.8 Madison, AL Job Details Full-time $18 - $22 an hour 8 hours ago Qualifications Sales Customer service 1 year Materials handling...
- Huntsville, AL (15 miles from Madison, AL)
- 90+ days ago
- Huntsville, AL (15 miles from Madison, AL)
- 90+ days ago
PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an...
Demographic Data for Madison, AL
Moving to Madison, AL? Find some basic demographic data about Madison, AL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Madison, AL
Highest Education Level
Customer Service Managers in Madison, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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