Customer Service Manager Jobs in Alabama
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment...
Local Storage Facility Looking for honest individual as a Manager in Guntersville Area, Full Time, Experience helpful but not necessary Living space available if needed. Contact Sam ... Pay...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
The Position Customer Service Manager Job Summary The Customer Service Manager will oversee Customer Service representatives; responsible for providing a strong customer experience through accurate...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Customer Service and Retention Serve as the first and primary point of contact for customers Train and onboard new clients through the prepared implementation process Train existing customers in...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator - Twickenham Advisors
- Huntsville, AL
- 4 days ago
- Huntsville, AL
- 4 days ago
Client Service Coordinator - Twickenham Advisors Req #1437 200 Clinton Ave W, Huntsville, AL 35801, USA Job Description Posted Wednesday, April 9, 2025 at 11:00 PM At Twickenham Advisors, our four...
Essential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
Facility Customer Service Coordinator Sherwin-Williams - 3.8 Madison, AL Job Details Full-time $18 - $22 an hour 8 hours ago Qualifications Sales Customer service 1 year Materials handling...
Management Level G 100% remote--must be located in Arizona, Colorado, Nevada, or Utah Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With...
Remote WorkEssential Job Functions: Provide efficient and courteous service to customers at all times. Provide training for new cashiers and courtesy clerks in all job related areas. Give produce test to...
The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Alabama
Highest Education Level
Customer Service Managers in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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