Call Center Representative Jobs in Alabama
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Montgomery, AL
- Montgomery, AL
- 2 hours ago
- Montgomery, AL
- 2 hours ago
Summary As a Bilingual Call Center Representative - Montgomery, AL at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being...
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team....
Previous virtual Call Center experience preferred. Must be able to work remotely from a safe, private and quiet work location....
Remote WorkConsumer Services Specialist (Call Center- start date of 4/7)
- Montgomery, AL
- 10 days ago
- Montgomery, AL
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Montgomery , Alabama We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further!...
Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony. Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with...
For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases....
Remote WorkPrimary Responsibilities/Requirements: Place outgoing calls to patients to set up physical therapy appointments Answer all incoming phone calls to the call center Ability to communicate...
Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga...
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally....
Job Title: Bilingual Call Center Representative Location: Dothan, AL Pay Range: $13 per hour What's the Job?...
Description For details, please see the Class Specifications | CALL CENTER REPRESENTATIVE I | Class Spec Details (governmentjobs.com)....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Demographic Data for Alabama
Moving to Alabama? Find some basic demographic data about Alabama below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Alabama
Highest Education Level
Call Center Representatives in Alabama offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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