Customer Service Instructor Jobs in Texas

A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.

Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.

1-2 of 2 Jobs

Customer Care Trainer & Quality Manager

  • Richardson, TX
  • 19 days ago
  • Richardson, TX
  • 19 days ago

Job Description: The CCA Trainer works with Operations Managers, Supervisors and is responsible for the execution of associate on-boarding programs, providing a welcoming, exciting, and engaging...

Licensed Insurance Call Center Trainer

  • Dallas, TX
  • 45+ days ago
  • Dallas, TX
  • 45+ days ago

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Demographic Data for Texas

Moving to Texas? Find some basic demographic data about Texas below.


Local
National
29,144,347
636,376

Customer Service Instructor Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Instructor Jobs in Texas

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Instructors in Texas offer the following education background
Bachelor's Degree
33.6%
High School or GED
21.8%
Associate's Degree
16.2%
Vocational Degree or Certification
11.0%
Master's Degree
10.8%
Some College
4.7%
Doctorate Degree
1.1%
Some High School
0.8%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Instructors in Texas
2-4 years
37.1%
4-6 years
37.1%
Less than 1 year
5.7%
1-2 years
5.7%
10+ years
5.7%
6-8 years
5.7%
None
2.9%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Instructor Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »