Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower...
Remote WorkSenior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills? Join us as a Senior Customer Service...
Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Trainer - SwitchboardVariesBell Hospital Position Summary / Career Interest: The call center trainer is a dedicated training resource for the 24/7/365 switchboard call center. This...
Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in...
Job Description and Responsibilities Automated Health Systems, a dynamic healthcare company, has a Training Manager position available to work with the Wyoming Medicaid Customer Service Project....
Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees,...
Job Description: The CCA Trainer works with Operations Managers, Supervisors and is responsible for the execution of associate on-boarding programs, providing a welcoming, exciting, and engaging...
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Job Title: Client Service Training Specialist Location: AZ - Chandler 3075 What you'll do: The Client Services Training Specialist is responsible for independently developing training solutions,...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Job Summary This position will require onsite presence at our facility in the Detroit metro area. The leadership role will also require flexible availability between the hours of 7 AM and 1 AM...
Customer Service/Trainer/Sales Rep in Lake Mary, FL
- Lake Mary, FL
- 60+ days ago
- Lake Mary, FL
- 60+ days ago
This is a permanent position so temporary job seekers will not be considered. Serious inquiries only Our Lake Mary location is hiring part time AND full time trainers/sales reps. No kickboxing...
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Americans With Disabilities Act (ADA) Certified
- Presentation
- Process Management
- Regulations
- Claims Processing
- Drug Testing
- Compensation and Benefits
- Long-Term Disability
- Call Center Experience
- New Hire Training
- People Oriented
- Claims
- Shipping
- Resolution
- Enterprise Resource Planning
- Customer Satisfaction
- Onboarding
- Accounts Receivable
- Liaison
- Packaging
- Collections
- Telephone Skills
- Conflict Resolution
- Driving
- Investigation
- Microsoft Outlook
- Written Communication
- Mentoring
- Coaching
- Documentation
- Collaboration
- Spanish
- Reporting
- Team Building
- Bachelor's Degree
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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