Customer Service Instructor Jobs
A Customer Service Instructor is a professional who provides training and coaching to customer service representatives in industries such as retail, finance, and telecommunications, among others. They are responsible for creating and implementing training programs that help to improve the customer service skills and product knowledge of team members, with the aim of enhancing customer satisfaction and increasing business performance. They also monitor and evaluate the progress of individuals, providing feedback and additional training where necessary.
Important skills for a Customer Service Instructor include strong communication and interpersonal skills, the ability to teach and mentor, and a thorough understanding of effective customer service practices. They should also be able to analyze performance data and identify areas for improvement. Customer Service Instructors may also require specific industry certifications, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) credentials, depending on the requirements of their particular role. Prior to becoming a Customer Service Instructor, individuals may have roles such as Customer Service Representative, Team Leader, or Customer Service Manager.
Customer Support Training Specialist - Bank Operations
- Kansas City, MO
- 1 day ago
- Kansas City, MO
- 1 day ago
monitoring to identify knowledge gaps and opportunities for future training needs Provide Commerce culture and other organizational educational training Perform other duties as assigned Knowledge,...
Customer Service Trainer - Quality Assurance. Job in ANTIOCH, Tipton Gr8Jobs
- Antioch, TN
- 2 days ago
- Antioch, TN
- 2 days ago
The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by analyzing...
DESCRIPTION TheCoachwill facilitate legal-age smokers and nicotine users who would otherwise continue to use or smoke to convert to smoke-free products (including heat-not-burn) that, while not...
Job Type Full-time Description Solutionreach is hiring for an Independent Customer Success Coach. ICS Coaches are responsible for ensuring the initial success and value delivery for new...
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample...
Remote WorkSenior Customer Service Trainer Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Are you passionate about training and developing people to grow their skills? Join us as a Senior Customer Service...
The Customer Experience Trainer will be a dynamic and supportive leader for the Customer Experience department. This position will handle the initial onboarding and training of the newly hired...
Healthcare Customer Service Instructor Trocaire College - 3.7 Buffalo, NY Job Details Contract $1,000 a week 15 hours ago Qualifications Revenue cycle management Blackboard Customer service Mid-level...
Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic...
We are seeking a Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering...
Remote WorkJob Summary The Quality Assurance Department Trainer facilitates, monitors, and records progress for Quality Assurance new hire training as well as continuing education for current team members by...
Mauser is one of the largest manufacturers of rigid metal and plastic containers in North America. Our diverse products and broad geographic reach have made us a market leader in the general line...
Customer Service Trainer (40 hours/week) Job ID: 261614 Work Type: FT Location: Lititz, PA, United States Description Penn Medicine is dedicated to our tripartite mission of providing the highest...
Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of...
Between $45k and $60k Per Year DOE (Depends on Experience) Junior Call Center Trainer Earthlink Occupation: Training and Development Managers Location: Norton, VA - 24273 Positions available: 1...
Customer Service Instructor Online Courses and Training Opportunities
Salary for Customer Service Instructor Jobs Nationwide
Highest Education Level
Customer Service Instructors offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Instructor position
- Americans With Disabilities Act (ADA) Certified
- Process Management
- Curriculum Development
- Claims Processing
- Drug Testing
- Learning Management System
- Compensation and Benefits
- Call Center Experience
- Escalation Management
- New Hire Training
- People Oriented
- Shipping
- Resolution
- Claims
- Enterprise Resource Planning
- Customer Satisfaction
- Accounts Receivable
- Onboarding
- Liaison
- Packaging
- Billing
- Telephone Skills
- Collections
- Conflict Resolution
- Written Communication
- Investigation
- Microsoft Outlook
- Documentation
- Mentoring
- Spanish
- Reporting
- Collaboration
- Sales
- Coaching
- Bachelor's Degree
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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