Customer Service Analyst Jobs in Smithtown, NY
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Stamford, CT (21 miles from Smithtown, NY)
- 14 days ago
- Stamford, CT (21 miles from Smithtown, NY)
- 14 days ago
Must Haves : 3+ years of customer service, quality call, or call center experience Experience transcribing and picking up certain key indicators/ information in calls Strong experience with Excel: ability...
- Stamford, CT (21 miles from Smithtown, NY)
- 16 days ago
- Stamford, CT (21 miles from Smithtown, NY)
- 16 days ago
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider...
Sales Consultant - Customer Service
- East Meadow, NY (20 miles from Smithtown, NY)
- 30+ days ago
- East Meadow, NY (20 miles from Smithtown, NY)
- 30+ days ago
6102 - East Meadow - 2000 Hempstead Turnpike, East Meadow, New York, 11554 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an...
Customer Specialist 3.5 3.5 out of 5 stars 441 Middle Country Road, Smithtown, NY 11780 6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should...
Global Customer Experience Analyst
- Stamford, CT (21 miles from Smithtown, NY)
- 45+ days ago
- Stamford, CT (21 miles from Smithtown, NY)
- 45+ days ago
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
- Stamford, CT (21 miles from Smithtown, NY)
- 60+ days ago
- Stamford, CT (21 miles from Smithtown, NY)
- 60+ days ago
Finario is the first SaaS solution purpose-built for Capex. We are a rapidly growing company in a high-trajectory category helping the world’s leading enterprises ensure capital reporting...
Demographic Data for Smithtown, NY
Moving to Smithtown, NY? Find some basic demographic data about Smithtown, NY below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Smithtown, NY
Highest Education Level
Customer Service Analysts in Smithtown, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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