Customer Service Analyst Jobs in Clifton Park, NY
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Sales Consultant - Customer Service
- Albany, NY (7 miles from Clifton Park, NY)
- 2 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 2 days ago
6049 - Albany - 1860 Central Ave., Albany, New York, 12205 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Staff Customer Experience Analyst
- Albany, NY (7 miles from Clifton Park, NY)
- 15 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 15 days ago
GoTo Staff Customer Experience Analyst in Albany , New York Job Description Where you'll work: Anywhere US Est Time Customer Care and Success at GoTo At GoTo, we're passionate about making IT easy...
- Latham, NY (6 miles from Clifton Park, NY)
- 30+ days ago
- Latham, NY (6 miles from Clifton Park, NY)
- 30+ days ago
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkWealth Management Client Experience Analyst Albany, NY
- Albany, NY (7 miles from Clifton Park, NY)
- 45+ days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Clifton Park, NY
Moving to Clifton Park, NY? Find some basic demographic data about Clifton Park, NY below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Clifton Park, NY
Highest Education Level
Customer Service Analysts in Clifton Park, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Zendesk
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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