Call Center Representative Jobs in Clifton Park, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Albany, NY (7 miles from Clifton Park, NY)
- 3 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 3 days ago
center experience or office experience Excellent communication skills (bilingual Spanish preferred but not required) Microsoft Office proficient Description: We are seeking dedicated and professional...
Call Center Representative $20/HR - IMMEDIATE HIRE
- Schenectady, NY (7 miles from Clifton Park, NY)
- 3 days ago
- Schenectady, NY (7 miles from Clifton Park, NY)
- 3 days ago
IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED OPPORTUNITY TO WORK WITH ONE OF THE LARGEST PEST SERVICES COMPANIES IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCMENT Schenectady, NY (ONSITE ONLY...
Contact Center Representative - Banking Support
- Albany, NY (7 miles from Clifton Park, NY)
- 6 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 6 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Pay Range: $17.00 - $22.50 EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN CLIFTON PARK, NY! Join our dynamic team as we embark on a thrilling journey with our newest retail destination POSITION...
HRES Contact Center Representative I - REMOTE
- Albany, NY (7 miles from Clifton Park, NY)
- 10 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 10 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 12 days ago
Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job...
Entry Level - Call Center Associate - Rensselaer - PT - DAYS
- Rensselaer, NY (16 miles from Clifton Park, NY)
- 30+ days ago
- Rensselaer, NY (16 miles from Clifton Park, NY)
- 30+ days ago
Our Call Center Representatives are often the first point of contact for patients' therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction...
Call Center Rep - Automotive Service BDC
- Albany, NY (7 miles from Clifton Park, NY)
- 30+ days ago
- Albany, NY (7 miles from Clifton Park, NY)
- 30+ days ago
DePaula Chevrolet is looking for an ambitious, outgoing professional to schedule appointments for our Service Department. We are willing to train the applicant who will provide our customers with...
Demographic Data for Clifton Park, NY
Moving to Clifton Park, NY? Find some basic demographic data about Clifton Park, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Clifton Park, NY
Highest Education Level
Call Center Representatives in Clifton Park, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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