Customer Service Analyst Jobs in Rosemont, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Client Service Analyst (bilingual Japanese-English) - R6014
- Chicago, IL (13 miles from Rosemont, IL)
- 10 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 10 days ago
at Mizuho Bank Ltd. in Chicago, Illinois, United States Job Description Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits,...
Sales Consultant - Customer Service
- Algonquin, IL (23 miles from Rosemont, IL)
- 10 days ago
- Algonquin, IL (23 miles from Rosemont, IL)
- 10 days ago
6125 - Algonquin - 601 South Randall Road, Algonquin, Illinois, 60102 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Client Support Analyst/ Trading/ Fintech
- Chicago, IL (13 miles from Rosemont, IL)
- 28 days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 28 days ago
Exciting job opportunity for a Senior Client Support Analyst to join a service-centric Client Support team at a Trading Firm in downtown Chicago. This full-time position offers the opportunity to...
Customer Support Analyst, Wyzant
- Chicago, IL (13 miles from Rosemont, IL)
- 30+ days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 30+ days ago
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team...
Remote WorkExperienced Consultant, Customer Service StrategyNew
- Chicago, IL (13 miles from Rosemont, IL)
- 45+ days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 45+ days ago
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
Experienced Consultant, Customer Service Strategy
- Chicago, IL (13 miles from Rosemont, IL)
- 45+ days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 45+ days ago
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL (13 miles from Rosemont, IL)
- 90+ days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 90+ days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
- Chicago, IL (13 miles from Rosemont, IL)
- 90+ days ago
- Chicago, IL (13 miles from Rosemont, IL)
- 90+ days ago
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Rosemont, IL
Moving to Rosemont, IL? Find some basic demographic data about Rosemont, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Rosemont, IL
Highest Education Level
Customer Service Analysts in Rosemont, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- Call Monitoring
- Call Center Experience
- Inbound
- Escalation Management
- Customer Success
- Customer Support
- Client Services
- Printing
- Resolution
- Retail Sales
- Spreadsheets
- Customer Satisfaction
- Inbound/Outbound Calling
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Billing
- General Office Duties
- Administrative Skills
- Retail
- Finance
- Telephone Skills
- High School Diploma
- Troubleshooting
- Customer Relationship Management
- Auditing
- Punctual
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Verbal Communication
- Documentation
- Collaboration
- Filing
- Inventory Management
- Microsoft PowerPoint
- Bachelor's Degree
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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