Customer Service Analyst Jobs in Bolingbrook, IL
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Senior Client Experience Analyst, NPS
- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 4 days ago
- Elk Grove Village, IL (22 miles from Bolingbrook, IL)
- 4 days ago
ADP is hiring an Senior Client Experience Analyst to support our NPS Insights and Operations by applying analytical, technical, and data skills to support projects and deep dives to drive HROs...
Customer Support Analyst - Summer Intern
- Hillside, IL (14 miles from Bolingbrook, IL)
- 3 days ago
- Hillside, IL (14 miles from Bolingbrook, IL)
- 3 days ago
ACERTUS is an automotive logistics company that offers a portfolio of services that span across the vehicle lifecycle. As an ACERTUS Customer Support Analyst Intern, you will learn all facets of...
Client Support Analyst (Remote)
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 10 days ago
- Schaumburg, IL (23 miles from Bolingbrook, IL)
- 10 days ago
Job Description Job Summary: The Senior Client Support Analyst serves as a trusted advisor to clients, managing high-value accounts and driving strategic projects. We are looking for expertise in...
Remote WorkSales Consultant - Customer Service
- Mokena, IL (14 miles from Bolingbrook, IL)
- 22 days ago
- Mokena, IL (14 miles from Bolingbrook, IL)
- 22 days ago
6164 - Joliet - 1700 IL Route 59, Joliet, Illinois, 60586 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
Demographic Data for Bolingbrook, IL
Moving to Bolingbrook, IL? Find some basic demographic data about Bolingbrook, IL below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Bolingbrook, IL
Highest Education Level
Customer Service Analysts in Bolingbrook, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- SQL Server Reporting Services
- SQL Server Integration Services
- Statistical Analysis System
- Client Support
- Hardware Support
- Team Foundation Server
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Order Entry
- Customer Success
- Customer Support
- Printing
- Client Services
- Customer Retention
- Resolution
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Scanning
- Administrative Skills
- Billing
- Finance
- Retail
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Investigation
- Auditing
- Flexibility
- Documentation
- Collaboration
- Reporting
- Data Analysis
- Filing
- Sales
- Inventory Management
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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