Customer Service Analyst Jobs in Pasadena, CA
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
JobID: 210598611 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-03-07T22:25:01+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $66,300.00-$87,000.00; Pasadena,CA...
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 6 days ago
Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people? U.S. Legal Support seeks a Client Support Analyst that...
- Palmdale, CA (23 miles from Pasadena, CA)
- 12 days ago
- Palmdale, CA (23 miles from Pasadena, CA)
- 12 days ago
PDS Defense Customer Service Analyst 1 in Palmdale , California Call Center/Customer Service Customer Service Analyst 1 Palmdale, CA Posted: 2/25/2025 Job Description Job ID#: 210194 Job Category: Call...
Global Customer Experience Analyst
- Northridge, CA (24 miles from Pasadena, CA)
- 20 days ago
- Northridge, CA (24 miles from Pasadena, CA)
- 20 days ago
Familiarity with website analytics like Google Analytics and Content Square, or similar Strong public speaking and presentation skills A proactive and curious attitude with a willingness to learn and...
Customer Service Analyst II - Bentonville, Arkansas
- Diamond Bar, CA (21 miles from Pasadena, CA)
- 45+ days ago
- Diamond Bar, CA (21 miles from Pasadena, CA)
- 45+ days ago
Customer Service Analyst II - Bentonville, ArkansasThe Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers...
Wealth Management Client Experience Analyst Los Angeles, CA
- Los Angeles, CA (13 miles from Pasadena, CA)
- 45+ days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our wealth management clients to provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Pasadena, CA
Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Pasadena, CA
Highest Education Level
Customer Service Analysts in Pasadena, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »