Call Center Representative Jobs in Pasadena, CA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Torrance, CA (24 miles from Pasadena, CA)
- 16 hours ago
- Torrance, CA (24 miles from Pasadena, CA)
- 16 hours ago
Client Relations Specialist in Torrance, CA to Gather, anlyz, & interpret data from to idntfy trends, patterns, insights, utilizing stat'l techniques & data visualization tools; Dvlp innovative &...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (19 miles from Pasadena, CA)
- 1 day ago
- San Fernando, CA (19 miles from Pasadena, CA)
- 1 day ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- San Fernando, CA (19 miles from Pasadena, CA)
- 1 day ago
- San Fernando, CA (19 miles from Pasadena, CA)
- 1 day ago
POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE (FULL-TIME & PART-TIME) We are looking for full-time and part-time customer service representatives to support inbound projects for a wide variety...
Member Service Advisor (Call Center Representative)
- Hawthorne, CA (20 miles from Pasadena, CA)
- 1 day ago
- Hawthorne, CA (20 miles from Pasadena, CA)
- 1 day ago
Join our dynamic team at SkyOne Federal Credit Union as a Member Service Advisor (Call Center Rep) in our Hawthorne, CA location! Be a crucial part of our commitment to delivering exceptional...
- Cypress, CA (23 miles from Pasadena, CA)
- 3 days ago
- Cypress, CA (23 miles from Pasadena, CA)
- 3 days ago
CALL CENTER REPRESENTATIVES Location: Cypress, California Type: Contract Job #80151 APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automotive...
- Los Angeles, CA (13 miles from Pasadena, CA)
- 5 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 5 days ago
Our team is committed to delivering an exceptional patient experience, and we are looking for a skilled Call Center Representative to join us....
- Torrance, CA (24 miles from Pasadena, CA)
- 6 days ago
- Torrance, CA (24 miles from Pasadena, CA)
- 6 days ago
Center Experience Shift Times: Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours) Must attend ALL training assigned days (First 30 days)...
- Altadena, CA (3 miles from Pasadena, CA)
- 7 days ago
- Altadena, CA (3 miles from Pasadena, CA)
- 7 days ago
The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as...
Japanese Bilingual Call Center Associate
- Torrance, CA (24 miles from Pasadena, CA)
- 7 days ago
- Torrance, CA (24 miles from Pasadena, CA)
- 7 days ago
Job Title: Japanese Bilingual Call Center Associate Location: Torrance, CA (onsite) Work Hours: 8-hour shifts, including weekends and holidays (between 5:00 AM - 3:00 PM) Employment Type:...
Support Services Information Specialist (call center)
- Duarte, CA (9 miles from Pasadena, CA)
- 8 days ago
- Duarte, CA (9 miles from Pasadena, CA)
- 8 days ago
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's...
- Los Angeles, CA (13 miles from Pasadena, CA)
- 13 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 13 days ago
Center experience required for role Experience in the medical/healthcare industry required for role Degree preferred but not required Experience with high volume calls required for role Vaco values...
Senior Call Center Specialist - Los Angeles, CA
- Los Angeles, CA (13 miles from Pasadena, CA)
- 14 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 14 days ago
Company: Planned Parenthood LA Location: Los Angeles, CA Career Level: Associate Industries: Healthcare, Pharmaceutical, Biotech Description Planned Parenthood Los Angeles is seeking an...
Call Center Representative (scheduling)
- Los Angeles, CA (13 miles from Pasadena, CA)
- 14 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 14 days ago
WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits....
Remote Work- Inglewood, CA (18 miles from Pasadena, CA)
- 16 days ago
- Inglewood, CA (18 miles from Pasadena, CA)
- 16 days ago
Do you enjoy working in fast paced environment and providing patients with prompt and courteous telephone assistance? If so, this position will triage a high volume of incomming calls and verify...
Call Center Representative (PSR)
- Los Angeles, CA (13 miles from Pasadena, CA)
- 21 days ago
- Los Angeles, CA (13 miles from Pasadena, CA)
- 21 days ago
-Experience verifying insurances -Basic experience with Excel and standard workbooks -HS Diploma -2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)...
Demographic Data for Pasadena, CA
Moving to Pasadena, CA? Find some basic demographic data about Pasadena, CA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Pasadena, CA
Highest Education Level
Call Center Representatives in Pasadena, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »