Call Center Representative Jobs in Kaukauna, WI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Green Bay, WI (15 miles from Kaukauna, WI)
- 2 days ago
- Green Bay, WI (15 miles from Kaukauna, WI)
- 2 days ago
Retail Call Center Associate 2230 S Ashland Ave, Green Bay, WI 54304, USA Req #55 Friday, April 18, 2025 Green Bay Packers Job Posting JOB SUMMARY: This position is responsible for servicing the...
2277 W 41 Frontage Rd, Kaukauna, WI 54130, USA $16.00/hour Job Description At Leaf Home, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a...
Part Time Banking Call Center Representative
- Appleton, WI (7 miles from Kaukauna, WI)
- 3 days ago
- Appleton, WI (7 miles from Kaukauna, WI)
- 3 days ago
Working through multiples screens and up to 4 programs at a time Preferred Skills & Qualifications: 1+ years of call center experience Proficient on computers ( over 40 WPM)....
Contact Center Representative -Bilingual
- Appleton, WI (7 miles from Kaukauna, WI)
- 9 days ago
- Appleton, WI (7 miles from Kaukauna, WI)
- 9 days ago
At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Contact Center Representatives (Call Center Representative)....
Remote Work- Green Bay, WI (15 miles from Kaukauna, WI)
- 10 days ago
- Green Bay, WI (15 miles from Kaukauna, WI)
- 10 days ago
We are looking for a Call Center Representative to join our winning team....
- Green Bay, WI (15 miles from Kaukauna, WI)
- 18 days ago
- Green Bay, WI (15 miles from Kaukauna, WI)
- 18 days ago
Position Purpose Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members on...
Remote WorkCUSTOMER SUPPORT ASSOCIATE (Call Center Representative) GREEN BAY, WI, US 30+ days agoFULL-TIME
- Green Bay, WI (15 miles from Kaukauna, WI)
- 60+ days ago
- Green Bay, WI (15 miles from Kaukauna, WI)
- 60+ days ago
CUSTOMER SUPPORT ASSOCIATE (Call Center Representative) FULL-TIME Ret Cust Svc - hourl GREEN BAY, WI, US 1 Attachments 30+ days ago Requisition ID: 2691 At Nicolet National Bank, our culture is based...
Demographic Data for Kaukauna, WI
Moving to Kaukauna, WI? Find some basic demographic data about Kaukauna, WI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Kaukauna, WI
Highest Education Level
Call Center Representatives in Kaukauna, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Energetic
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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