Call Center Representative Jobs in Herndon, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative $22/hr-$24/hr
- Arlington, VA (16 miles from Herndon, VA)
- 3 days ago
- Arlington, VA (16 miles from Herndon, VA)
- 3 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
- Fairfax, VA (7 miles from Herndon, VA)
- 4 days ago
- Fairfax, VA (7 miles from Herndon, VA)
- 4 days ago
Posting Summary Working Title: Call Center Representative Role Title: Education Support Spec II Role Code: 29143-FP FLSA: Nonexempt Pay Band: 03 Position Number: 28000735 Agency: Northern VA Community...
Call Center Rep- Primary Care/Genetics/Gastro
- Silver Spring, MD (20 miles from Herndon, VA)
- 5 days ago
- Silver Spring, MD (20 miles from Herndon, VA)
- 5 days ago
Register and schedule patients' appointments by telephone utilizing the physician scheduler and individual departmental guidelines. Communicate with parents, patients, physicians, community...
Call Center Rep - Center of Cancer and Blood Disorders
- Silver Spring, MD (20 miles from Herndon, VA)
- 9 days ago
- Silver Spring, MD (20 miles from Herndon, VA)
- 9 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
HRES Contact Center Representative I - REMOTE
- Washington, DC (19 miles from Herndon, VA)
- 9 days ago
- Washington, DC (19 miles from Herndon, VA)
- 9 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkAccess Call Center Representative
- Silver Spring, MD (20 miles from Herndon, VA)
- 15 days ago
- Silver Spring, MD (20 miles from Herndon, VA)
- 15 days ago
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (7 miles from Herndon, VA)
- 19 days ago
- Fairfax, VA (7 miles from Herndon, VA)
- 19 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Call Center Representative - Part Time
- Silver Spring, MD (20 miles from Herndon, VA)
- 22 days ago
- Silver Spring, MD (20 miles from Herndon, VA)
- 22 days ago
Location: Silver Spring, MD Remote: No Schedule: Variable shifts from 8:00 AM to 5:30 PM, Monday to Friday. One late shift per week from 11:30 AM to 8:00 PM. Saturday shifts from 8:00 AM to 4:30...
- Washington, DC (19 miles from Herndon, VA)
- 25 days ago
- Washington, DC (19 miles from Herndon, VA)
- 25 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 3 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
- Washington, DC (19 miles from Herndon, VA)
- 25 days ago
- Washington, DC (19 miles from Herndon, VA)
- 25 days ago
Qualifications Required Qualifications: Required Experience: BA/BS and a minimum of 6 years of full time (40 hours a week) call center experience. Experience can be substituted for education....
center experience Spanish proficiency Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your...
- Alexandria, VA (20 miles from Herndon, VA)
- 60+ days ago
- Alexandria, VA (20 miles from Herndon, VA)
- 60+ days ago
Physicians & Midwives (P&M) is seeking a full-time Call Center Representative....
Onsite Call Center Representative $25/hr Rockville, MD
- Rockville, MD (14 miles from Herndon, VA)
- 30+ days ago
- Rockville, MD (14 miles from Herndon, VA)
- 30+ days ago
About You: 1+ years of call center experience is required. Medical call center experience is desired. Bilingual with English and Spanish fluency is highly preferred....
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (20 miles from Herndon, VA)
- 30+ days ago
- Alexandria, VA (20 miles from Herndon, VA)
- 30+ days ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote Work- Rockville, MD (14 miles from Herndon, VA)
- 30+ days ago
- Rockville, MD (14 miles from Herndon, VA)
- 30+ days ago
center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants and their beneficiaries....
Demographic Data for Herndon, VA
Moving to Herndon, VA? Find some basic demographic data about Herndon, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Herndon, VA
Highest Education Level
Call Center Representatives in Herndon, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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