Call Center Representative Jobs in Fairfax, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Lead Call Center Agent - Tier 1
- Washington, DC (22 miles from Fairfax, VA)
- 17 hours ago
- Washington, DC (22 miles from Fairfax, VA)
- 17 hours ago
Hello, Please fidn the below requirement and let me know your interest. Title: Lead Call Center Agent -Tier 1 Job Location : Washington, DC (Hybrid) Work authorization: s / Work hours : 6:00 PM to...
Client Support Specialist - Greater Baltimore, MD Area
- Bethesda, MD (19 miles from Fairfax, VA)
- 3 days ago
- Bethesda, MD (19 miles from Fairfax, VA)
- 3 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Bethesda, MD (19 miles from Fairfax, VA)
- 5 days ago
- Bethesda, MD (19 miles from Fairfax, VA)
- 5 days ago
Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital...
Part Time Client Relations Specialist
- Sudley Springs, VA (7 miles from Fairfax, VA)
- 10 days ago
- Sudley Springs, VA (7 miles from Fairfax, VA)
- 10 days ago
to learn a lot about our industry Be able to diffuse potentially hostile situations Be familiar with Microsoft Office products and social media Qualifications: 2-5 years customer service and client...
Remote WorkCall Center Specialist, Evening Shift
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
Our client, a social services association, is looking for an evening Call Center Specialist to join their team in DC. Responsibilities include handling information requests via phone, email, and...
Senior Treasury Management Client Support Specialist
- Woodbridge, VA (20 miles from Fairfax, VA)
- 11 days ago
- Woodbridge, VA (20 miles from Fairfax, VA)
- 11 days ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Pension Call Center Specialist
- Rockville, MD (21 miles from Fairfax, VA)
- 12 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 12 days ago
We have an outstanding Contract to Hire position for a ContactCenter Services Representative to join a leading Company located in the Rockville, MDsurrounding area. Pay Rate: $28.72 - 31.94 The...
Temporary Contact Center Representative - 3rd Shift Part Time
- Washington, DC (22 miles from Fairfax, VA)
- 13 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 13 days ago
Location: Media, PA Schedule: 3rd Shift 3:00 AM - 7:00AM (20 hours/week, 7-day availability) Position Summary: The Wawa Contact Center handles contacts from our Customers and Store Associates...
Remote WorkThe Call Center Representative will be responsible for scheduling efficiently and accurately following established guidelines....
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA
- 17 days ago
- Fairfax, VA
- 17 days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
- Reston, VA (7 miles from Fairfax, VA)
- 21 days ago
- Reston, VA (7 miles from Fairfax, VA)
- 21 days ago
Summary: Seeking a Call Center Representative to manage customer inquiries, service requests, and sales orders efficiently and effectively....
- Reston, VA (7 miles from Fairfax, VA)
- 21 days ago
- Reston, VA (7 miles from Fairfax, VA)
- 21 days ago
Job Type: Full-time Pay: Starting $50,000 per year Core Hours: M-F 8am - 5pm EST As a Customer Care Associate, you will work in a family-style culture that will allow you to be part of a team of...
Call Center Customer Service Professional - II
- Arlington, VA (19 miles from Fairfax, VA)
- 24 days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 24 days ago
Head of Defense Autonomous Systems, DoD Amazon Today Secret Unspecified Unspecified Arlington, VA (ON-SITE/OFFICE) DESCRIPTION The U.S. Department of Defense (DoD) team is looking for a Strategic...
- Rockville, MD (21 miles from Fairfax, VA)
- 30+ days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 30+ days ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
- Washington, DC (22 miles from Fairfax, VA)
- 30+ days ago
Company: SS&C Technologies Location: DC Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfax, VA
Highest Education Level
Call Center Representatives in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Punctual
- Conflict Resolution
- Driving
- Negotiation
- Investigation
- Typing
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Spanish
- Team Building
- Microsoft PowerPoint
- English
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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