Call Center Representative Jobs in Fairfax, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Outbound Call Center Rep - Remote
- Alexandria, VA (21 miles from Fairfax, VA)
- 13 hours ago
- Alexandria, VA (21 miles from Fairfax, VA)
- 13 hours ago
We are looking for someone with: A High School Diploma or equivalent is preferred. 1+ year call center experience OR 2+ years general work experience required....
Remote Work- Gainesville, VA (11 miles from Fairfax, VA)
- 14 hours ago
- Gainesville, VA (11 miles from Fairfax, VA)
- 14 hours ago
Client Relations Specialist Job Description: We are seeking a dedicated and personable Client Relations Specialist to join our team in Virginia. In this role, you will be the primary point of...
- Rockville, MD (21 miles from Fairfax, VA)
- 1 day ago
- Rockville, MD (21 miles from Fairfax, VA)
- 1 day ago
Client Overview: This position is for a call center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants...
Immediate Openings- Member Contact Center Representative I/II
- Fairfax, VA
- 5 days ago
- Fairfax, VA
- 5 days ago
Why Join Apple? Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing...
Call Center Representative - Full Time
- Arlington, VA (19 miles from Fairfax, VA)
- 6 days ago
- Arlington, VA (19 miles from Fairfax, VA)
- 6 days ago
SUMMARY: National Capital Treatment & Recovery, formerly Phoenix House in Arlington, VA is a nonprofit substance abuse treatment program. We are hiring a Full-Time Welcome Center Specialist. This...
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
Job Title: Call Center Representative Location with zip code: Washington, DC Duration: FTE Job Description: Work duties are performed remotely except on site presence is requested....
Customer Care Associate - Dispatching - (25-CC-600012-079)
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 6 days ago
The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be...
- Sterling, VA (8 miles from Fairfax, VA)
- 7 days ago
- Sterling, VA (8 miles from Fairfax, VA)
- 7 days ago
Job Title: Call Center Specialist (Dispatching) Location: Dulles, VA Shifts Available: 1st Shift: 8:00 AM 5:00 PM 2nd Shift: 2:00 PM 10:30 PM Schedule Options: SundayThursday or TuesdaySaturday...
- Rockville, MD (21 miles from Fairfax, VA)
- 7 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 7 days ago
Call Center Representative Rockville, MD Type: Contract Category: Administrative Reference ID: 10028054 Shortcut: qkGS3O Position: Call Center Representative Location: Rockville, MD Pay: $18-$22 Hour...
Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
- Vienna, VA (12 miles from Fairfax, VA)
- 8 days ago
- Vienna, VA (12 miles from Fairfax, VA)
- 8 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Contact Center Agent - Junior (Tier 1)
- Vienna, VA (12 miles from Fairfax, VA)
- 8 days ago
- Vienna, VA (12 miles from Fairfax, VA)
- 8 days ago
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k)....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC (22 miles from Fairfax, VA)
- 8 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 8 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Member Service Specialist (Call Center)
- Herndon, VA (7 miles from Fairfax, VA)
- 11 days ago
- Herndon, VA (7 miles from Fairfax, VA)
- 11 days ago
preferred Minimum 2 years' customer service experience Customer service experience, with banking, credit union, or call center experience preferred Demonstrated strong attention to detail Ability to...
Call Center Agent DARCARS Automotive Group
- Rockville, MD (21 miles from Fairfax, VA)
- 11 days ago
- Rockville, MD (21 miles from Fairfax, VA)
- 11 days ago
DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the...
Consumer Services Specialist (Call Center- start date of 4/7)
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
- Washington, DC (22 miles from Fairfax, VA)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Washington , District Of Columbia We are currently hiring for our next call center class starting 4/7/2025 --Starting pay...
Demographic Data for Fairfax, VA
Moving to Fairfax, VA? Find some basic demographic data about Fairfax, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Fairfax, VA
Highest Education Level
Call Center Representatives in Fairfax, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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