Call Center Representative Jobs in Colonial Heights, VA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Sr Email/Chat Contact Center Representative - Banking Support
- Richmond, VA (21 miles from Colonial Heights, VA)
- 4 days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Richmond, VA (21 miles from Colonial Heights, VA)
- 4 days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 4 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkHRES Contact Center Representative I - REMOTE
- Richmond, VA (21 miles from Colonial Heights, VA)
- 8 days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkSenior Contact Center Representative
- Richmond, VA (21 miles from Colonial Heights, VA)
- 9 days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 9 days ago
Senior Contact Center Representative Bryant & Stratton College, United States about 11 hours ago Location: Richmond, VIRGINIA Description Position Status: Non-exempt Work Hours: Mon-Fri. Ability...
Schegistrar/Medical Call Center Specialist - Adult Outpatient Pavilion - Days
- Richmond, VA (21 miles from Colonial Heights, VA)
- 13 days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 13 days ago
$1,000 Sign On Bonus for offers accepted by June 30, 2025. Terms and Conditions apply The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and...
Client Relations Specialist - Bookkeeping and Tax
- Richmond, VA (21 miles from Colonial Heights, VA)
- 45+ days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 45+ days ago
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Richmond, Virginia, United States Description This is a fully and permanently remote work from home...
Remote WorkAutomotive Call Center Agent (KG)
- Richmond, VA (21 miles from Colonial Heights, VA)
- 90+ days ago
- Richmond, VA (21 miles from Colonial Heights, VA)
- 90+ days ago
Job Details Job Location : 10133 - DGS Virginia - Call Center Richmond VA - Richmond, VA Position Type : Full Time Education Level : High School Salary Range : Undisclosed Travel Percentage : None...
Demographic Data for Colonial Heights, VA
Moving to Colonial Heights, VA? Find some basic demographic data about Colonial Heights, VA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Colonial Heights, VA
Highest Education Level
Call Center Representatives in Colonial Heights, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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