Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Center Representatives....
The Call Center Representative is the first person our patients speak to therefore is responsible for setting the tone of the patient experience....
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Part-Time Contact Center Representative- Pearland West
- Pearland, TX (15 miles from Houston, TX)
- 1 day ago
- Pearland, TX (15 miles from Houston, TX)
- 1 day ago
Please review your application to ensure completion. Incomplete applications may not be considered. GCEFCU is looking for an individual who is motivated, great at multi-tasking,will provide...
center experience Preferred Experience: One year of higher education call center experience Note: This position has opportunity for limited remote work arrangements with appropriate approvals and in...
BILINGUAL SPANISH - CALL CENTER REPRESENTATIVE 100% REMOTE - EST CALL CENTER HOURS OF OPERATION ARE 7 DAYS A WEEK 9AM-9PM EASTERN TIME YOU MUST BE FLEXIBLE BETWEEN 9AM-9PM 7 DAYS A WEEK (A 5 DAY 40...
Remote WorkCall Center Representative -- Spanish Bilingual
- Katy, TX (22 miles from Houston, TX)
- 5 days ago
- Katy, TX (22 miles from Houston, TX)
- 5 days ago
Benefits: As an Associate, you'll enjoy our Total Rewards Program. to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance...
Call Center Representative - Hiring Immediately compensation: To be discussed....
Premier Client Support Specialist - Amegy Tower/ Houston, TX
- Houston, TX
- 7 days ago
- Houston, TX
- 7 days ago
Premier Client Support Specialist - Amegy Tower/ Houston, TX Houston, Texas, United States NEW Amegy Bank 066598 At Amegy Bank, people and culture are at the heart of everything we do. We live by...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Remote WorkJOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
Ultimate Staffing is seeking experienced Call Center Representatives for a client in SW Houston....
Center Representative to work remotely supporting our Call Center Department....
Call Center Agent I / II / III - Orthopedic Call Center
- Katy, TX (22 miles from Houston, TX)
- 12 days ago
- Katy, TX (22 miles from Houston, TX)
- 12 days ago
Our total rewards package includes the benefits youd expect from a top healthcare organization (benefits, insurance, etc.), plus: 100% paid medical premiums for our full-time employees Generous time...
At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature....
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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