Call Center Representative Jobs in Houston, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Join Lap of Love as a Call Center Representative and Love What You Do!...
Remote WorkJOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services....
Preferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
The primary goal of the Client Support Specialist is to assist the Sales and Operations departments by providing the needed information to exceed customer expectations and realize Company...
Preferred Qualifications: 60 hours of college credit preferred 5 years of high volume call center experience or 5 years of insurance industry experience preferred....
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Apply Description As a Customer Care Associate, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include...
Job Details Job Location : Houston Head Office - Houston, TX Position Type : Full Time Salary Range : Undisclosed Job Category : Customer Service Description Performance Home Medical has been a...
We pay our Call Center Representatives a competitive wage of $16.00/hour....
Contact/Call Center Representative - Bilingual- Dental
- Houston, TX
- 8 days ago
- Houston, TX
- 8 days ago
Be a part of driving healthy change in our communities About the Position The Contact Center Representative interacts with callers/patients by phone and other means of communication, to schedule...
Part Time Bilingual Call Center Customer Service Representative I
- Katy, TX (22 miles from Houston, TX)
- 9 days ago
- Katy, TX (22 miles from Houston, TX)
- 9 days ago
JOB FUNCTION/ PURPOSE The Bilingual Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers. $17.75 hourly RESPONSIBILITIES Takes,...
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)
- Houston, TX
- 9 days ago
- Houston, TX
- 9 days ago
Overview** The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize a variety of applications and resources to determine...
Remote WorkResponsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics and diagnostics as guided by scheduling protocols for each physician, triaging phone...
Monitors call center staff for compliance with answering and documenting calls. Monitors call center staff for compliance with break and lunch schedules, completing assignments, phone usage, etc....
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Houston, TX
Highest Education Level
Call Center Representatives in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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