Call Center Representative Jobs in El Paso, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with...
Req ID: 314112 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
Client Support Specialist / Call Center Agent (Alpharetta)
- El Paso, TX
- 3 days ago
- El Paso, TX
- 3 days ago
Description Title: Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM...
Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM REQUIREMENTS: Experience...
Wireless Call Center Representative (Bilingual) - Paid Training
- El Paso, TX
- 9 days ago
- El Paso, TX
- 9 days ago
knowledge of our wireless products, accessories and pricing plans Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call...
In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.All employees should demonstrate our SSFCU core values --...
A National Energy Company is interested in hiring Customer Service Representatives to their team in a fully remote capacity. These positions are looking for candidates with experience in Call...
Remote WorkClient Support Specialist / Call Center Agent (El Paso, onsite Hybrid)
- El Paso, TX
- 15 days ago
- El Paso, TX
- 15 days ago
Description Job Title: Client Support Specialist/Call Center Agent Location: El Paso, Texas Duration: 3-6 month contract to hire Environment: Hybrid (thurs/fri remote) Pay: $25/hour W2 MINIMUM...
Client Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time El Paso, Texas, United States Description This is a fully and permanently remote work from home...
Remote WorkDemographic Data for El Paso, TX
Moving to El Paso, TX? Find some basic demographic data about El Paso, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in El Paso, TX
Highest Education Level
Call Center Representatives in El Paso, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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