Call Center Representative Jobs in Dallas, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist - Fast Track Opportunity to Freight Broker
- Plano, TX (18 miles from Dallas, TX)
- 2 days ago
- Plano, TX (18 miles from Dallas, TX)
- 2 days ago
R43372-1 Associate Portfolio Executive - Entry Level Full Time Starting in Late Spring / Summer 2025 Primary Location: Plano, TX United States of America This full-time role starts in the...
Remote Call Center Representatives in Texas – $16/hr. Weekly Pay!
- Irving, TX (8 miles from Dallas, TX)
- 15 hours ago
- Irving, TX (8 miles from Dallas, TX)
- 15 hours ago
At least 12 months of recent call center experience. Ability to commit to the full schedule with no time off during the first 90 days....
Remote Work- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
- Irving, TX (8 miles from Dallas, TX)
- 1 day ago
Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to...
Call Center experience needed. Medical Terminology a plus....
ULINE- Call Center Representative
- Cedar Hill, TX (16 miles from Dallas, TX)
- 1 day ago
- Cedar Hill, TX (16 miles from Dallas, TX)
- 1 day ago
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
- Grand Prairie, TX (11 miles from Dallas, TX)
- 3 days ago
- Grand Prairie, TX (11 miles from Dallas, TX)
- 3 days ago
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
Benefits Texas Joint Institute, offers a total rewards package that supports the health, life, career and retirement of our colleagues....
- Addison, TX (12 miles from Dallas, TX)
- 3 days ago
- Addison, TX (12 miles from Dallas, TX)
- 3 days ago
The HOA Client Support Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent client service to...
- Addison, TX (12 miles from Dallas, TX)
- 4 days ago
- Addison, TX (12 miles from Dallas, TX)
- 4 days ago
Contact Center Representative PHP Agency Addison, TX About PHP Agency Founded in 2009, PHP Agency Inc. is a tech-enabled national field marketing organization (FMO) headquartered in Addison,...
Senior Client Support Specialist - Third Party Origination
- Plano, TX (18 miles from Dallas, TX)
- 8 days ago
- Plano, TX (18 miles from Dallas, TX)
- 8 days ago
Senior Client Support Specialist - Third Party Origination 33366 Plano, Texas Sales $55,000 - $85,000 REMOTE Job Description PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm...
Between $15.00 and $20.00 Per Hour DOE (Depends on Experience) Position range in Dallas County $14.34 - $22.84 Per hour Call Center Rep. Wright Care Benefits PLLC Occupation: Customer Service...
Logistical Call Center Representative (Onsite/Second Shift)
- Irving, TX (8 miles from Dallas, TX)
- 11 days ago
- Irving, TX (8 miles from Dallas, TX)
- 11 days ago
HURRY WE ARE HIRING NOW!!! Join our dynamic team, a leading provider of vehicle shipping services to and from Hawaii. We take pride in our commitment to excellence and personalized service,...
Customer Service Representative - Bilingual
- Lancaster, TX (11 miles from Dallas, TX)
- 15 days ago
- Lancaster, TX (11 miles from Dallas, TX)
- 15 days ago
Bilingual Customer Service Representative Pay from $25 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW...
ULINE- Customer Service Representative
- Seagoville, TX (19 miles from Dallas, TX)
- 15 days ago
- Seagoville, TX (19 miles from Dallas, TX)
- 15 days ago
Customer Service Representative Pay from $24 to $28 per hour with significant growth and earning potential! Includes $2 Shift Differential Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261...
- Plano, TX (18 miles from Dallas, TX)
- 17 days ago
- Plano, TX (18 miles from Dallas, TX)
- 17 days ago
Call Center Representatives in Plano to take inbound calls and assist customers for $17/hour!...
Demographic Data for Dallas, TX
Moving to Dallas, TX? Find some basic demographic data about Dallas, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Dallas, TX
Highest Education Level
Call Center Representatives in Dallas, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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