Call Center Representative Jobs in Copperas Cove, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent (Hiring Immediately)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 19 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 19 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Blended Call Center Representative (Inbound & Outbound)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Contact Center Representative I (Entry-Level)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
4X10 Call Center Agent (4-Days, 40hrs./wk)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Representative (Flexible Schedule)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We are now hiring Call Center Representatives for various shifts to answer inbound calls and support customers through the sales process....
Entry-Level Call Center Agent (Full-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Financial Contact Center Representative
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Blended Contact Center Agent (Inbound & Outbound)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Representative (Blended)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We are looking for call center representatives to support a variety of inbound and outbound customer service and sales projects....
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Customer Service Manager
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred....
Entry-Level Call Center Agent (Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
2X10 Weekend Call Center Representative (Part-Time)
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
- Killeen, TX (23 miles from Copperas Cove, TX)
- 23 days ago
We seeking an entry-level and experienced weekend call center representatives to support the sales process and improve customer service....
Demographic Data for Copperas Cove, TX
Moving to Copperas Cove, TX? Find some basic demographic data about Copperas Cove, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Copperas Cove, TX
Highest Education Level
Call Center Representatives in Copperas Cove, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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