Call Center Representative Jobs in Austin, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
ECA Direct is a contact center located in Austin, TX since 2000. ECA is focused on providing a complete suite of contact center services to both the public and private sector. Live outbound and...
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only). Our Department of...
Call center experience a plus. Weekend availability required (we offer shift differential pay!). Excellent oral and written communication skills....
Remote WorkDescription and RequirementsMaximus is seeking a Call Center Agent to provide frontline support, manage customer inquiries, and ensure a positive user experience. This agent will handle requests...
Job Details Job Location : Quarry Lake Headquarters - Austin, TX Position Type : Full Time Salary Range : Undisclosed Job Category : Customer Service Description Contact Center Representative...
Call Center Operator Dell Seton Medical Center at The University of Texas...
Healthcare Call Center Representative - (PT) - Patient Services
- Austin, TX
- 5 days ago
- Austin, TX
- 5 days ago
Details Department: Patient Services Schedule: 32 Hours; Mon - Fri 3:00p - 11:30p w /rotating weekends Facility : Good Health Solutions Building Location: 7701 Metropolis Drive Austin, Texas 78744...
Additional Preferences Previous Healthcare Experience Preferred Call Center Experience Preferred Why Join Our Team Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers...
Consumer Services Specialist (Call Center- start date of 4/7)
- Austin, TX
- 11 days ago
- Austin, TX
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Austin , Texas We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
center experience strongly preferred Certificate/License: None Knowledge, Skills, and Abilities: Bilingual in English/Spanish Exceptional customer service skills Ability to interact successfully with...
At least one (1) year of customer service experience (call center experience is not required). Enrollment at Austin Community College (ACC) as a part-time student or higher....
Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology. This full-time position will support our Resource Team. As a part of The US...
Claims Call Center Representative 121455 Zurich is a leading multi-line insurer that serves its customers in global and local markets....
Remote WorkClient Relations Specialist - Bookkeeping and Tax RemoteBookkeeping & Tax ServicesFull time Austin, Texas, United States Description This is a fully and permanently remote work from home...
Remote WorkDESCRIPTION/RESPONSIBILITIESJob SummaryThe ACD Specialist lends administrative support to beneficiaries, clinical staff, and providers in support of the Autism Care Demonstration (ACD) The ACD is...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
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Salary for Call Center Representative Jobs in Austin, TX
Highest Education Level
Call Center Representatives in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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