Customer Service Representative Jobs in Austin, TX
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative (Bilingual)
- Round Rock, TX (22 miles from Austin, TX)
- 8 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 8 days ago
As a Customer Service Representative (Bilingual), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships....
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service...
Software Development Engineer, Amazon Customer Service
- Austin, TX
- 2 hours ago
- Austin, TX
- 2 hours ago
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,...
(WFH) Customer Service (Flexible Hours)
- Cedar Park, TX (19 miles from Austin, TX)
- 10 hours ago
- Cedar Park, TX (19 miles from Austin, TX)
- 10 hours ago
Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software....
Remote WorkJoin the #1 retail energy provider in North America with over 3 million customers! Enjoy a standardized schedule, a supportive work environment, and the flexibility to work from home with all...
Remote Work$17.50/Hourly We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you'll be a vital part of our team, acting as a Key Company...
Veterinary Client Service Representative Department: Receptionists Employment Type: Full Time Location: Austin, Texas Compensation: $17.00 - $21.00 / hour Description We aim to break the mold of...
Retail Customer Service Associate
- Cedar Park, TX (19 miles from Austin, TX)
- 13 hours ago
- Cedar Park, TX (19 miles from Austin, TX)
- 13 hours ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
- Austin, TX
- 14 hours ago
- Austin, TX
- 14 hours ago
to Our Team Position Requirements Ability to communicate effectively and proficiently using both English and Spanish language in written and verbal form High School Diploma or GED Minimum of 1-year Call-Center...
Remote WorkAustin 29 (Westlake) Dairy - Customer Service Rep - Full-Time
- Lakeway, TX (16 miles from Austin, TX)
- 14 hours ago
- Lakeway, TX (16 miles from Austin, TX)
- 14 hours ago
No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Customer Service Representative, you'll be responsible for providing...
Pflugerville 03 Grocery - Customer Service Rep - Part-Time
- Pflugerville, TX (17 miles from Austin, TX)
- 14 hours ago
- Pflugerville, TX (17 miles from Austin, TX)
- 14 hours ago
No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Customer Service Representative, you'll be responsible for providing...
We are hiring a full-time creative, resourceful customer service representative (CSR) in Austin. In this role, you will provide professional and timely support to our sales team and customers....
A Certified & Established Insurance Agency is looking for a customer service representative for our North Austin office, the candidate has to be Bilingual, Reliable, Responsible, Professional, Customer...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Austin, TX
Highest Education Level
Customer Service Representatives in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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