Call Center Representative Jobs in Addison, TX
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative I (Entry-Level)
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Contact Center Representative Dallas, TX
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Call Center Representative (Flexible Schedule)
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
We are now hiring Call Center Representatives for various shifts to answer inbound calls and support customers through the sales process....
Call Center Representative (Blended)
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
We are looking for call center representatives to support a variety of inbound and outbound customer service and sales projects....
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Blended Call Center Representative (Inbound & Outbound)
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
LOCATION: Dallas, TX JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
LOCATION: Dallas, TX JOB TYPE: Part-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO)...
Call Center Representative (Full-Time & Part-Time)
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
- Dallas, TX (12 miles from Addison, TX)
- 90+ days ago
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Customer Sales Support Specialist (call center)
- Dallas, TX (12 miles from Addison, TX)
- 6 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 6 hours ago
Bilingual Customer Sales Support Specialist FLSA Status Non- Exempt On-site Call Center Schedule Full-time, 40 hours a week during Monday – Friday 12:00 PM – 8:30 PM. Work hours will depend on the...
WORK FROM HOME-MEDICAL CALL CENTER REP-$16/hr. (DALLAS, TX)
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Working with carriers to ensure coverage of medication on behalf of the patient Job Requirements: Must have 1 year or more of recent call center experience....
Remote WorkLead Nurture Specialist (Call Center)
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Reports To: Lead Nurture Supervisor Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual...
Remote Call Center Representatives in Texas – $16/hr. Weekly Pay!
- Irving, TX (11 miles from Addison, TX)
- 3 days ago
- Irving, TX (11 miles from Addison, TX)
- 3 days ago
At least 12 months of recent call center experience. Ability to commit to the full schedule with no time off during the first 90 days....
Remote Work- Irving, TX (11 miles from Addison, TX)
- 4 days ago
- Irving, TX (11 miles from Addison, TX)
- 4 days ago
Two positions available with an auto finance company, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to...
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Addison, TX
Highest Education Level
Call Center Representatives in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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