Call Center Representative Jobs in Maryville, TN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Phone Banker/Credit Card call center representative
- Knoxville, TN (21 miles from Maryville, TN)
- 1 day ago
- Knoxville, TN (21 miles from Maryville, TN)
- 1 day ago
We are seeking contractors to join our outbound account management team, focusing on upgrading customers with legacy credit card processing devices that will soon become obsolete. In this role,...
- Knoxville, TN (21 miles from Maryville, TN)
- 15 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 15 days ago
The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller....
Bilingual Spanish Call Center Agent PT- Remote Wfh After Training
- Knoxville, TN (21 miles from Maryville, TN)
- 22 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 22 days ago
BILINGUAL SPANISH CALL CENTER AGENT - PT- REMOTE WFH AFTER TRAINING Knoxville, TN (Onsite) Part-Time Job Details In this position, you'll utilize your Bilingual Spanishmunication skills to deliver...
On-Site Medical Call-Center Specialist
- Knoxville, TN (21 miles from Maryville, TN)
- 26 days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 26 days ago
On-Site Medical Call-Center Specialist 2.9 2.9 out of 5 stars Knoxville, TN 37909 DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to...
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Medical Call Center Representative
- Knoxville, TN (21 miles from Maryville, TN)
- 30+ days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 30+ days ago
MEDICAL CALL CENTER REPRESENTATIVE Knoxville, TN (Remote) Full-Time Job Details Job Description and Responsibilities has ranked three years running as The World's Most Admired Companies by Fortune Magazine...
- Knoxville, TN (21 miles from Maryville, TN)
- 30+ days ago
- Knoxville, TN (21 miles from Maryville, TN)
- 30+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Demographic Data for Maryville, TN
Moving to Maryville, TN? Find some basic demographic data about Maryville, TN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Maryville, TN
Highest Education Level
Call Center Representatives in Maryville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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