Call Center Representative Jobs in Monroeville, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 1 day ago
Exciting Opportunity: Temporary Remote Customer Service Role! Looking to gain professional experience while working from the comfort of your home? Join us for an exciting new project! Position...
Remote Healthcare Call Center Associate
- United, PA (19 miles from Monroeville, PA)
- 4 days ago
- United, PA (19 miles from Monroeville, PA)
- 4 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Remote Work- Canonsburg, PA (22 miles from Monroeville, PA)
- 4 days ago
- Canonsburg, PA (22 miles from Monroeville, PA)
- 4 days ago
Akkodis is seeking an Customer Service Representative for a 12+ Contract position with a client located in Canonsburg, PA Pay Range: $25/hr - $29/hr ( The rate may vary based on experience,...
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 5 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkCall Center Representative - Remote
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 10 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 10 days ago
Call Center Representative - Remote PeopleShare Pittsburgh, PA, US 3h ago Join the PeopleShare Team in Pittsburgh, PA - Help Make a Difference!...
Remote WorkCall Center Agent (Part-Time)-4
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 11 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 11 days ago
Location: 3000 Liberty Avenue, Pittsburgh, Pennsylvania 15201 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 23 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 23 days ago
Are you passionate about helping others and providing top-notch service? Join our team as a Customer Service Representative and be the voice of our company! This is a temp-hire opportunity and...
Call Center Representative - ON SITE (Pittsburgh)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 24 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 24 days ago
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products -...
- Warrendale, PA (24 miles from Monroeville, PA)
- 60+ days ago
- Warrendale, PA (24 miles from Monroeville, PA)
- 60+ days ago
Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing!...
Primary Contact Center Representative (Call Center)
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 29 days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 29 days ago
Primary Office Location: 503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Position Title: Primary Contact Center...
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 90+ days ago
- Pittsburgh, PA (7 miles from Monroeville, PA)
- 90+ days ago
Skills you'll bring for success: 1 - 3 years previous call center experience High School Diploma/GED or equivalent related business experience preferred Strong written and verbal communication skills...
Demographic Data for Monroeville, PA
Moving to Monroeville, PA? Find some basic demographic data about Monroeville, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Monroeville, PA
Highest Education Level
Call Center Representatives in Monroeville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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