Call Center Representative Jobs in Hereford, PA
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative, Shop by Phone- FT
- Laureldale, PA (20 miles from Hereford, PA)
- 5 days ago
- Laureldale, PA (20 miles from Hereford, PA)
- 5 days ago
Call Center Representatives - FT- NEW STARTING RATE! Do you enjoy retailing but are looking to learn about the ecommerce side of the business? Then join our care center team today!...
Call Center Customer Service Representative
- Allentown, PA (11 miles from Hereford, PA)
- 9 days ago
- Allentown, PA (11 miles from Hereford, PA)
- 9 days ago
Train Onsite 4-5 Weeks at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 WORK AT HOME AFTER ONSITE TRAINING! PERKS: Opportunity for bonuses and raises based upon...
ULINE- Call Center Representative
- Sellersville, PA (14 miles from Hereford, PA)
- 13 days ago
- Sellersville, PA (14 miles from Hereford, PA)
- 13 days ago
Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...
- Allentown, PA (11 miles from Hereford, PA)
- 19 days ago
- Allentown, PA (11 miles from Hereford, PA)
- 19 days ago
What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more...
Call Center Collections Representative
- Allentown, PA (11 miles from Hereford, PA)
- 19 days ago
- Allentown, PA (11 miles from Hereford, PA)
- 19 days ago
Skills Requirements: Bilingual English-Spanish At least 6 months or more Collections experience preferred. 1+ or more years of previous Call Center experience and strong Customer Service experience...
ULINE- Customer Service Representative
- Sellersville, PA (14 miles from Hereford, PA)
- 30+ days ago
- Sellersville, PA (14 miles from Hereford, PA)
- 30+ days ago
Customer Service Representative Pay from $22 to $27 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer...
Demographic Data for Hereford, PA
Moving to Hereford, PA? Find some basic demographic data about Hereford, PA below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hereford, PA
Highest Education Level
Call Center Representatives in Hereford, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Customer Relations
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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