Call Center Representative Jobs in Glenside, PA

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Call Center Representative

  • Bensalem, PA (12 miles from Glenside, PA)
  • 1 day ago
  • Bensalem, PA (12 miles from Glenside, PA)
  • 1 day ago

Principal Mission Deliver exceptional member service via the telephone, maintaining existing member relationships and developing new ones by utilizing Product Knowledge and Cross-Sales skills in...

Call Center Representative

  • Philadelphia, PA (10 miles from Glenside, PA)
  • 1 day ago
  • Philadelphia, PA (10 miles from Glenside, PA)
  • 1 day ago

Call Center Representative The Call Center Representatives in our Telephone Call Center is responsible to handle incoming calls via our ACD system and to ensure that the calls are handled per the rules...

Contact Center Representative

  • Media, PA (18 miles from Glenside, PA)
  • 1 day ago
  • Media, PA (18 miles from Glenside, PA)
  • 1 day ago

Contact Center Representative PeopleShare Media, PA, US 11h ago Our esteemed client in Media is hiring Contact Center Representatives. This client has been in business for 50 years. They are one...

Call Center Agent

  • Philadelphia, PA (10 miles from Glenside, PA)
  • 2 days ago
  • Philadelphia, PA (10 miles from Glenside, PA)
  • 2 days ago

Call Center AgentJob Type: Full-timeLocation: [Please specify location]Salary: $26 to $27 per hourJob Overview:Reliance Production Optimization is seeking a dedicated and enthusiastic Call Center...

Lead Nurture Specialist (Call Center)

  • Philadelphia, PA (10 miles from Glenside, PA)
  • 2 days ago
  • Philadelphia, PA (10 miles from Glenside, PA)
  • 2 days ago

Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building...

Client Relations Specialist (Legal)

  • Trenton, NJ (24 miles from Glenside, PA)
  • 3 days ago
  • Trenton, NJ (24 miles from Glenside, PA)
  • 3 days ago

Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...

Remote Call Center Agents

  • Penllyn, PA (6 miles from Glenside, PA)
  • 4 days ago
  • Penllyn, PA (6 miles from Glenside, PA)
  • 4 days ago

Remote Call Center Agent positions - multiple positions and no experience needed Join our growing team! Does the following describe you? Personable, determined, and driven to make a difference. Do...

Remote Work

Legal Client Relations Specialist

  • Trenton, NJ (24 miles from Glenside, PA)
  • 5 days ago
  • Trenton, NJ (24 miles from Glenside, PA)
  • 5 days ago

Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...

Virtual Call Center Agent - Bilingual (Spanish/English)

  • Warrington, PA (10 miles from Glenside, PA)
  • 7 days ago
  • Warrington, PA (10 miles from Glenside, PA)
  • 7 days ago

Reference #: REQ12157Join Dynata's Virtual Call Center team as a bilingual part-time telephone interviewer and earn extra cash remotely!We are looking for talented bilingual call center survey...

GSC Call Center Representative

  • Malvern, PA (19 miles from Glenside, PA)
  • 7 days ago
  • Malvern, PA (19 miles from Glenside, PA)
  • 7 days ago

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology...

Sr Email/Chat Contact Center Representative - Banking Support

  • Trenton, NJ (24 miles from Glenside, PA)
  • 7 days ago
  • Trenton, NJ (24 miles from Glenside, PA)
  • 7 days ago

Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...

Call Center Representative

  • Warminster, PA (9 miles from Glenside, PA)
  • 9 days ago
  • Warminster, PA (9 miles from Glenside, PA)
  • 9 days ago

About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...

HRES Contact Center Representative I - REMOTE

  • Trenton, NJ (24 miles from Glenside, PA)
  • 11 days ago
  • Trenton, NJ (24 miles from Glenside, PA)
  • 11 days ago

Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...

Remote Work

Call Center Agent

  • Philadelphia, PA (10 miles from Glenside, PA)
  • 12 days ago
  • Philadelphia, PA (10 miles from Glenside, PA)
  • 12 days ago

Call Center Agent PeopleShare Philadelphia, PA, US 4d ago Now Hiring: Call Center Agent in Philadelphia! Kick-start your career with PeopleShare! We're looking for energetic and detail-oriented...

ULINE- Call Center Representative

  • Sellersville, PA (19 miles from Glenside, PA)
  • 13 days ago
  • Sellersville, PA (19 miles from Glenside, PA)
  • 13 days ago

Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top...

Demographic Data for Glenside, PA

Moving to Glenside, PA? Find some basic demographic data about Glenside, PA below.

Local
National
32,490
714
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in Glenside, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Glenside, PA offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Glenside, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Call Center Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »