Call Center Representative Jobs in Westerville, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Consumer Services Specialist (Call Center- start date of 4/7)
- Columbus, OH (6 miles from Westerville, OH)
- 11 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 11 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Columbus , Ohio We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Call Center Representative-Corporate Banking
- Columbus, OH (6 miles from Westerville, OH)
- 15 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 15 days ago
Job Opportunity: Customer Support Representative/Account Representative-Sr Location: Columbus, OH Pay Rate: $19.16/hour Work Schedule Overview: Remote Start: Kick off your journey with us from...
Customer Care Associate - Dental - Columbus, NC
- Columbus, OH (6 miles from Westerville, OH)
- 28 days ago
- Columbus, OH (6 miles from Westerville, OH)
- 28 days ago
COMPENSATION: $19.52/hour + MAHEC Full Time Total Rewards Package At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage...
- Columbus, OH (6 miles from Westerville, OH)
- 45+ days ago
- Columbus, OH (6 miles from Westerville, OH)
- 45+ days ago
Client Support Specialist Phil - 3.1 Columbus, OH Job Details Full-time Estimated: $46.2K - $58.2K a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance...
Virtual Branch Service Representative (Call Center)
- Columbus, OH (6 miles from Westerville, OH)
- 60+ days ago
- Columbus, OH (6 miles from Westerville, OH)
- 60+ days ago
Title: Virtual Branch Services Representative Reports to: Virtual Branch Services Supervisor or Manager Supervises: None Status: Non-Exempt Objective The Virtual Branch Services Representative...
- Columbus, OH (6 miles from Westerville, OH)
- 90+ days ago
- Columbus, OH (6 miles from Westerville, OH)
- 90+ days ago
CMR Incorporated is an Equal Opportunity as well as an Equal Orientation Employer. Train at our Grandview location and work from home in as little as 3 months! Our 24/7/365 answering service...
Remote WorkDemographic Data for Westerville, OH
Moving to Westerville, OH? Find some basic demographic data about Westerville, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Westerville, OH
Highest Education Level
Call Center Representatives in Westerville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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