Call Center Representative Jobs in Cuyahoga Falls, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Medical Call Center Agent - Cuyahoga Falls, OH
- Cuyahoga Falls, OH
- 1 day ago
- Cuyahoga Falls, OH
- 1 day ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
- Garfield Heights, OH (19 miles from Cuyahoga Falls, OH)
- 3 days ago
- Garfield Heights, OH (19 miles from Cuyahoga Falls, OH)
- 3 days ago
We have several openings for a part-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - Marymount - 12300 McCracken Rd, Garfield Heights, OH 44125. Note: online applications accepted...
- Macedonia, OH (11 miles from Cuyahoga Falls, OH)
- 5 days ago
- Macedonia, OH (11 miles from Cuyahoga Falls, OH)
- 5 days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our MACEDONIA, OH HQ) Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation. $18 HOURLY with BONUSES!!! TOP...
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 22 days ago
- Twinsburg, OH (11 miles from Cuyahoga Falls, OH)
- 22 days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our MACEDONIA, OH HQ) Monday- Thursday 1:00p-9:30p, Friday 11:30a-8:00p and Weekend rotation. $18 HOURLY with BONUSES!!! TOP...
- Hudson, OH (6 miles from Cuyahoga Falls, OH)
- 30+ days ago
- Hudson, OH (6 miles from Cuyahoga Falls, OH)
- 30+ days ago
Call Center Representative Address 1595 Georgetown Rd, Hudson, OH 44236, USA Compensation $15.00 - $17.00/hour Job Description At Leaf Home people are at the heart of everything we do, and we've crafted...
- Uniontown, OH (12 miles from Cuyahoga Falls, OH)
- 30+ days ago
- Uniontown, OH (12 miles from Cuyahoga Falls, OH)
- 30+ days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Customer Service Representative
- Alliance, OH (23 miles from Cuyahoga Falls, OH)
- 30+ days ago
- Alliance, OH (23 miles from Cuyahoga Falls, OH)
- 30+ days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000...
Demographic Data for Cuyahoga Falls, OH
Moving to Cuyahoga Falls, OH? Find some basic demographic data about Cuyahoga Falls, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cuyahoga Falls, OH
Highest Education Level
Call Center Representatives in Cuyahoga Falls, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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