Call Center Representative Jobs in Jamaica, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 28 Jobs

Remote Contact Center Agent I

  • New York, NY (10 miles from Jamaica, NY)
  • 23 hours ago
  • New York, NY (10 miles from Jamaica, NY)
  • 23 hours ago

Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...

Remote Work

Customer Care Associate Bilingual Russian

  • Brooklyn, NY (9 miles from Jamaica, NY)
  • 1 day ago
  • Brooklyn, NY (9 miles from Jamaica, NY)
  • 1 day ago

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...

Contact Center Agent 1-Bilingual Chinese (Mostly Remote)

  • New York, NY (10 miles from Jamaica, NY)
  • 1 day ago
  • New York, NY (10 miles from Jamaica, NY)
  • 1 day ago

OverviewThis contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...

Remote Work

Call Center Specialist

  • New York, NY (10 miles from Jamaica, NY)
  • 2 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 2 days ago

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction....

Retention Call Center Representative - Bilingual

  • New York, NY (10 miles from Jamaica, NY)
  • 2 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 2 days ago

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youll have access to competitive...

Remote Work

Remote Bilingual Spanish Call Center Representative

  • Long Island City, NY (7 miles from Jamaica, NY)
  • 5 days ago
  • Long Island City, NY (7 miles from Jamaica, NY)
  • 5 days ago

100% REMOTE CALL CENTER REPRESENTATIVES NEEDED - BILINGUAL SPANISH OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED JANUARY 2025 START DATE PAY RATE...

Remote Work

Call Center Representative

  • New York, NY (10 miles from Jamaica, NY)
  • 6 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 6 days ago

University of Rochester Call Center Representative in Remote Work , New York As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better....

Call Center Rep

  • Teaneck, NJ (17 miles from Jamaica, NY)
  • 6 days ago
  • Teaneck, NJ (17 miles from Jamaica, NY)
  • 6 days ago

RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...

Call Center Representative

  • Melville, NY (21 miles from Jamaica, NY)
  • 6 days ago
  • Melville, NY (21 miles from Jamaica, NY)
  • 6 days ago

We are hiring Call Center Representatives for a large healthcare group....

Remote Contact Center Agent I (Bilingual - French)

  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago

Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...

Remote Work

Call Center Representative Aesthetics & Medical Aesthetics Sales

  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago

Position Overview: As a Call Center Representative specializing in aesthetics and medical aesthetics sales, you will play a pivotal role in driving lead acquisition and converting inquiries into appointments...

Call Center Operator

  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 7 days ago

Truecare Homecare Agency Call Center Operator in Brooklyn , New York Call Center Operator Employment Type Full-Time Compensation $20.00 per hour

Call Center Agent, Leasing

  • New York, NY (10 miles from Jamaica, NY)
  • 8 days ago
  • New York, NY (10 miles from Jamaica, NY)
  • 8 days ago

Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...

FT PT Call Center Representative

  • Bethpage, NY (17 miles from Jamaica, NY)
  • 13 days ago
  • Bethpage, NY (17 miles from Jamaica, NY)
  • 13 days ago

FT PT Call Center Representative in Bethpage , New York Full time and part time Customer service/Call Center positions available!...

Call Center Representative

  • Brooklyn Heights, NY (9 miles from Jamaica, NY)
  • 19 days ago
  • Brooklyn Heights, NY (9 miles from Jamaica, NY)
  • 19 days ago

Job Description: Complaint Center Associate Location 9 MT, Brooklyn, NY Duration 12+ months Required experience Call center experience Multi-tasking skills Ability to work in high paced environment....

Demographic Data for Jamaica, NY

Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.

Local
National
254,326
4,139
Large

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
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Salary for Call Center Representative Jobs in Jamaica, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Jamaica, NY offer the following education background
High School or GED
33.1%
Bachelor's Degree
25.0%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Jamaica, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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