Call Center Representative Jobs in Horseheads, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Debt Counselor TX 2351 092624
- Horseheads, NY
- 13 days ago
- Horseheads, NY
- 13 days ago
*Please note - this posting is only for candidates that reside in one of these areas: San Angelo, Fort Stockton, Lubbock, Texas. Applications from those outside of these areas will not be...
Call Center Rep - Quality Service Associate TX 2353 031524
- Horseheads, NY
- 13 days ago
- Horseheads, NY
- 13 days ago
*Please note - this posting is only for candidates that reside in the San Angelo, Abilene, Fort Stockton, Lubbock, Texas areas. Applications from those outside of these areas will not be...
Call Center Representative - Debt Counselor FL 2338 071823
- Horseheads, NY
- 18 days ago
- Horseheads, NY
- 18 days ago
*Please note - this posting is only for candidates that reside in Florida. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 38 years,...
Call Center Rep - Quality Service Associate FL 2340 071823
- Horseheads, NY
- 18 days ago
- Horseheads, NY
- 18 days ago
*Please note - this posting is only for candidates that reside in Florida. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 38 years,...
Bilingual Spanish Call Center Rep - QSA TX 2360 031524
- Horseheads, NY
- 29 days ago
- Horseheads, NY
- 29 days ago
Continental Service Group Bilingual Spanish Call Center Rep - QSA TX 2360 031524 in Horseheads , New York *Please note - this posting is only for candidates that reside in the San Angelo, Abilene,...
- Corning, NY (11 miles from Horseheads, NY)
- 90+ days ago
- Corning, NY (11 miles from Horseheads, NY)
- 90+ days ago
NY Call Center Specialist Corning, NY Corning Credit Union is seeking Call Center Specialists to join our team in the Corning, NY market. Corning Credit Union (CCU) is one of the leading credit...
Switchboard Operator - Call Center - Per Diem
- Sayre, PA (24 miles from Horseheads, NY)
- 90+ days ago
- Sayre, PA (24 miles from Horseheads, NY)
- 90+ days ago
Position Summary: Switchboard operators are responsible for courteous, efficient operation of Guthries telecommunications system 24 hours a day. Operators field calls and inquiries, and direct...
Demographic Data for Horseheads, NY
Moving to Horseheads, NY? Find some basic demographic data about Horseheads, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Horseheads, NY
Highest Education Level
Call Center Representatives in Horseheads, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Billing
- Listening
- Microsoft Windows
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Team Building
- Microsoft PowerPoint
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »