Call Center Representative Jobs in Horseheads, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-7 of 7 Jobs

Call Center Representative - Debt Counselor TX 2351 092624

  • Horseheads, NY
  • 13 days ago
  • Horseheads, NY
  • 13 days ago

*Please note - this posting is only for candidates that reside in one of these areas: San Angelo, Fort Stockton, Lubbock, Texas. Applications from those outside of these areas will not be...

Call Center Rep - Quality Service Associate TX 2353 031524

  • Horseheads, NY
  • 13 days ago
  • Horseheads, NY
  • 13 days ago

*Please note - this posting is only for candidates that reside in the San Angelo, Abilene, Fort Stockton, Lubbock, Texas areas. Applications from those outside of these areas will not be...

Call Center Representative - Debt Counselor FL 2338 071823

  • Horseheads, NY
  • 18 days ago
  • Horseheads, NY
  • 18 days ago

*Please note - this posting is only for candidates that reside in Florida. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 38 years,...

Call Center Rep - Quality Service Associate FL 2340 071823

  • Horseheads, NY
  • 18 days ago
  • Horseheads, NY
  • 18 days ago

*Please note - this posting is only for candidates that reside in Florida. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 38 years,...

Bilingual Spanish Call Center Rep - QSA TX 2360 031524

  • Horseheads, NY
  • 30+ days ago
  • Horseheads, NY
  • 30+ days ago

Continental Service Group Bilingual Spanish Call Center Rep - QSA TX 2360 031524 in Horseheads , New York *Please note - this posting is only for candidates that reside in the San Angelo, Abilene,...

Call Center Specialist

  • Corning, NY (11 miles from Horseheads, NY)
  • 90+ days ago
  • Corning, NY (11 miles from Horseheads, NY)
  • 90+ days ago

NY Call Center Specialist Corning, NY Corning Credit Union is seeking Call Center Specialists to join our team in the Corning, NY market. Corning Credit Union (CCU) is one of the leading credit...

Switchboard Operator - Call Center - Per Diem

  • Sayre, PA (24 miles from Horseheads, NY)
  • 90+ days ago
  • Sayre, PA (24 miles from Horseheads, NY)
  • 90+ days ago

Position Summary: Switchboard operators are responsible for courteous, efficient operation of Guthries telecommunications system 24 hours a day. Operators field calls and inquiries, and direct...

Demographic Data for Horseheads, NY

Moving to Horseheads, NY? Find some basic demographic data about Horseheads, NY below.


Local
National
20,628
491
Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Horseheads, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Horseheads, NY offer the following education background
High School or GED
33.1%
Bachelor's Degree
25.0%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Horseheads, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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