Call Center Representative Jobs in Hicksville, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 27 Jobs

Remote Contact Center Agent I

New York, NY (24 miles from Hicksville, NY)
2 hours ago

New York, NY (24 miles from Hicksville, NY)
2 hours ago

Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...

Remote Work

Customer Care Associate Bilingual Russian

Brooklyn, NY (24 miles from Hicksville, NY)
9 hours ago

Brooklyn, NY (24 miles from Hicksville, NY)
9 hours ago

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...

Contact Center Agent 1-Bilingual Chinese (Mostly Remote)

New York, NY (24 miles from Hicksville, NY)
1 day ago

New York, NY (24 miles from Hicksville, NY)
1 day ago

OverviewThis contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...

Remote Work

Call Center Specialist

New York, NY (24 miles from Hicksville, NY)
1 day ago

New York, NY (24 miles from Hicksville, NY)
1 day ago

Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction....

Retention Call Center Representative - Bilingual

New York, NY (24 miles from Hicksville, NY)
1 day ago

New York, NY (24 miles from Hicksville, NY)
1 day ago

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youll have access to competitive...

Remote Work

Remote Bilingual Spanish Call Center Representative

Long Island City, NY (21 miles from Hicksville, NY)
5 days ago

Long Island City, NY (21 miles from Hicksville, NY)
5 days ago

100% REMOTE CALL CENTER REPRESENTATIVES NEEDED - BILINGUAL SPANISH OPPORTUNITY TO WORK WITH ONE OF THE LARGEST HEALTHCARE ORGANIZATIONS IN THE AREA EQUIPMENT PROVIDED JANUARY 2025 START DATE PAY RATE...

Remote Work

Call Center Representative-Family Call Center

Queens Village, NY (12 miles from Hicksville, NY)
5 days ago

Queens Village, NY (12 miles from Hicksville, NY)
5 days ago

Call Center Representative-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part...

Call Center Representative

New York, NY (24 miles from Hicksville, NY)
5 days ago

New York, NY (24 miles from Hicksville, NY)
5 days ago

University of Rochester Call Center Representative in Remote Work , New York As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better....

Call Center Representative

Melville, NY (6 miles from Hicksville, NY)
5 days ago

Melville, NY (6 miles from Hicksville, NY)
5 days ago

We are hiring Call Center Representatives for a large healthcare group....

Remote Contact Center Agent I (Bilingual - French)

New York, NY (24 miles from Hicksville, NY)
6 days ago

New York, NY (24 miles from Hicksville, NY)
6 days ago

Job Description: Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective...

Remote Work

Call Center Representative Aesthetics & Medical Aesthetics Sales

New York, NY (24 miles from Hicksville, NY)
6 days ago

New York, NY (24 miles from Hicksville, NY)
6 days ago

Position Overview: As a Call Center Representative specializing in aesthetics and medical aesthetics sales, you will play a pivotal role in driving lead acquisition and converting inquiries into appointments...

Call Center Operator

New York, NY (24 miles from Hicksville, NY)
6 days ago

New York, NY (24 miles from Hicksville, NY)
6 days ago

Truecare Homecare Agency Call Center Operator in Brooklyn , New York Call Center Operator Employment Type Full-Time Compensation $20.00 per hour

Call Center Rep 718-676-8163 Immediate openings

Brooklyn, NY (24 miles from Hicksville, NY)
7 days ago

Brooklyn, NY (24 miles from Hicksville, NY)
7 days ago

Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...

Call Center Agent, Leasing

New York, NY (24 miles from Hicksville, NY)
7 days ago

New York, NY (24 miles from Hicksville, NY)
7 days ago

Call Center Agent, Leasing (Parker Towers) FLSA Status: Non-Exempt, Hourly Location: New York, NY Worksite Status: Remote/Hybrid Were Beam Living, a multi-family residential property management...

FT PT Call Center Representative

Bethpage, NY (2 miles from Hicksville, NY)
12 days ago

Bethpage, NY (2 miles from Hicksville, NY)
12 days ago

FT PT Call Center Representative in Bethpage , New York Full time and part time Customer service/Call Center positions available!...

View all 27 jobs

Demographic Data for Hicksville, NY

Moving to Hicksville, NY? Find some basic demographic data about Hicksville, NY below.

Median Age

Average Household Income

Home Value vs Household Income in Hicksville, NY

Local

National

Total Population

41,779

Number of Businesses

1,963

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Hicksville, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Hicksville, NY offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Hicksville, NY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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