Call Center Representative Jobs in East Syracuse, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries,...
Call Center Representative Location: Syracuse, NY Job ID: #70838 Pay Range: $15-19 Job Summary: Who we are and what we do: We serve all of North America, including Canada....
Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through...
- North Syracuse, NY (4 miles from East Syracuse, NY)
- 24 days ago
- North Syracuse, NY (4 miles from East Syracuse, NY)
- 24 days ago
Role: Research, resolve, and respond to a wide variety of member issues and requests received electronically or by phone, demonstrating professionalism, service, and sales skills. Deepen member...
- Oneida, NY (21 miles from East Syracuse, NY)
- 30+ days ago
- Oneida, NY (21 miles from East Syracuse, NY)
- 30+ days ago
Pay Range: $17.50 - $21.53 The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and...
Work From Home Call Center Representative
- Syracuse, NY (6 miles from East Syracuse, NY)
- 25 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 25 days ago
Overview Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries,...
Ambulatory Call Center Representative
- Syracuse, NY (6 miles from East Syracuse, NY)
- 28 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 28 days ago
Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center....
Remote WorkCall Center Customer Service Representative
- East Syracuse, NY
- 30+ days ago
- East Syracuse, NY
- 30+ days ago
Company: Kelly Services Location: East Syracuse, NY Career Level: Associate Industries: Recruitment Agency, Staffing, Job Board Description Contact Center Customer Service Representative 1st shift...
Call Center Customer Service Representative
- East Syracuse, NY
- 30+ days ago
- East Syracuse, NY
- 30+ days ago
Contact Center Customer Service Representative 1 st shift M-F $17/hr. Contract position Description: Supports pre-delivery and after-sale support to customers which may include product ordering,...
Added 4 days ago Call Center Representative Location East Syracuse, New York Job type ContractTemporary Salary $ 17 - $ 18 Hour Category Call Center & Customer Service - Customer Service Are you thirsty...
Call Center Representative Location: Syracuse, NY Job ID: #70358 Pay Range: $15-18 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to...
Demographic Data for East Syracuse, NY
Moving to East Syracuse, NY? Find some basic demographic data about East Syracuse, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in East Syracuse, NY
Highest Education Level
Call Center Representatives in East Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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