Call Center Representative Jobs in Bedford, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service Call Center Operator (Per Diem)
- Georgetown, CT (11 miles from Bedford, NY)
- 4 days ago
- Georgetown, CT (11 miles from Bedford, NY)
- 4 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Customer Service Call Center Operator (Per Diem)
- Bridgeport, CT (22 miles from Bedford, NY)
- 4 days ago
- Bridgeport, CT (22 miles from Bedford, NY)
- 4 days ago
Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite...
Call Center Representative / Patient Engagement Advocate
- White Plains, NY (12 miles from Bedford, NY)
- 15 days ago
- White Plains, NY (12 miles from Bedford, NY)
- 15 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote WorkCall Center Representative / Patient Engagement Advocate (Temp-to-Perm)
- White Plains, NY (12 miles from Bedford, NY)
- 15 days ago
- White Plains, NY (12 miles from Bedford, NY)
- 15 days ago
The Patient Engagement Advocate (Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being....
Remote Work- Huntington, NY (24 miles from Bedford, NY)
- 17 days ago
- Huntington, NY (24 miles from Bedford, NY)
- 17 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- Huntington, NY (24 miles from Bedford, NY)
- 17 days ago
- Huntington, NY (24 miles from Bedford, NY)
- 17 days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
- New Canaan, CT (7 miles from Bedford, NY)
- 25 days ago
- New Canaan, CT (7 miles from Bedford, NY)
- 25 days ago
Find jobs SEARCH Enter anybination of title, description,pany name and location to find jobs.
- Valhalla, NY (10 miles from Bedford, NY)
- 30+ days ago
- Valhalla, NY (10 miles from Bedford, NY)
- 30+ days ago
Job Summary: A Call Center Representative is responsible for answering phone calls to the COVID Call Center or APS Service line Call Centers to meet the needs of patients regarding scheduling, updating...
Personal Lines - Call Center Associate I
- Fairfield, CT (18 miles from Bedford, NY)
- 30+ days ago
- Fairfield, CT (18 miles from Bedford, NY)
- 30+ days ago
Personal Lines - Call Center Associate I (2500297) Personal Lines - Call Center Associate I - (2500297) US-OH-Fairfield Description Make a difference with a career in insurance At The Cincinnati...
- Huntington, NY (24 miles from Bedford, NY)
- 90+ days ago
- Huntington, NY (24 miles from Bedford, NY)
- 90+ days ago
Description The Offsite Patient Service Representative provides front line contact as a patient liaison within the access center, check-in/check-out, appointment scheduler, triage, prior...
Demographic Data for Bedford, NY
Moving to Bedford, NY? Find some basic demographic data about Bedford, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Bedford, NY
Highest Education Level
Call Center Representatives in Bedford, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- Account Management
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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