Call Center Representative Jobs in Albuquerque, NM
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Overview Now hiring a Call Center Representative-Health Plan Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient...
Remote Work- Los Ranchos de Albuquerque, NM (4 miles from Albuquerque, NM)
- 14 days ago
- Los Ranchos de Albuquerque, NM (4 miles from Albuquerque, NM)
- 14 days ago
Description Answer various member inquiries and questions regarding the products and services offered. Communicate with members primarily via telephone however some communications by fax, mail, or...
Contact Center Agent II Albuquerque, NM, United States JOB DESCRIPTION JOB CATEGORY: CALL CENTER / ADMINISTRATION POSITION SUMMARY: This position serves as a liaison between PMS and our current...
Contact Center Representative/Hospital Operator
- Albuquerque, NM
- 30+ days ago
- Albuquerque, NM
- 30+ days ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
We are currently seeking a Call Center Representative. You'll be responsible for servicing members and potential members in a contact center environment via phone calls....
Overview SMS is hiring a Part-Time/After Hours Call Center Technician to work on the C4 contract at Kirtland AFB in New Mexico. This Tier 0 service desk position is responsible for answering and...
Contact Center Agent I Albuquerque, NM, United States HOT JOB TRENDING JOB DESCRIPTION JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION POSITION SUMMARY: We are seeking a dedicated and...
Demographic Data for Albuquerque, NM
Moving to Albuquerque, NM? Find some basic demographic data about Albuquerque, NM below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Albuquerque, NM
Highest Education Level
Call Center Representatives in Albuquerque, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Insurance Verification
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- Collections
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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